Main Purpose
The purpose of this role is to facilitate contact resolution of Inbound & escalated customer queries received from our customers, whilst at all times ensuring that the customer experience is consistent with the brand. Mobicred is a simple & convenient credit facility and is powered by RCS Cards that allows you to safely shop online with our participating retailers.
Key Responsibilities
Manage inbound/outbound calls
Understand problems clearly and find the best solutions through careful analysis
Liaise and communicate relevant information verbally and in written format
Use knowledge, good judgement, and procedures to make the best decision in a given situation
Prioritise daily, weekly and monthly tasks and carry this our timeously
Manage chat/email boxes
Ensure service levels adhered to
General ADHOC and administrative duties
Key Competencies
Professional telephone etiquette
Customer orientated
Problem solving
Attention to detail
Numerical skills
Qualifications, Skills and Experience
Grade 12/Matric
Computer literacy, must be proficient in Microsoft Outlook, Word, Excel
1-2 years’ call center experience in a similar role would be advantageous
1-2 years’ customer service in financial services industry would be added advantageous
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