Customer Service Consultant

• Managing all domestic & cross-border customer enquiries namely inbound calls, emails and other correspondence in accordance with departmental guidelines - improving and maintaining On Time In Full (OTIF) and Customer Service Index (CSI).
• Ensuring attention to detail is maintained when processing domestic & cross-border customer orders and enquiries, in order to minimise errors, and escalate when required.
• To follow up with domestic customers on quote conversion.
• To assist where required with technical inbound queries, and ensure effective resolution by providing the correct information.
• Develop and maintain a professional relationship with colleagues, internal and external stakeholders in order to provide exceptional customer service.
• Attend all internal meeting requests as and when required.
• Liaise at all times with all team members and work as a team to reach targets set by the Departmental Manager.
• Contribute to implementing the departmental strategy as set by the Departmental Manager.
• Contribute valuable input and ideas into departmental initiatives and subsequently promote these initiatives.
• All such duties and/or activities assigned by management/board as and when required.

This role requires an individual with matric, qualification in Business Administration and/or Sales and Marketing, Customer Service qualification and experience will be advantageous. The ideal candidate must have SAP experience with excellent planning and organisational skills to ensure workload is managed effectively.

Your responsibility as a Customer Service Consultant will be to deliver world class service to customers by ensuring that the OTI process, quotations and general enquires for customers are attended to and resolved in a timeous manner whilst also completing other administrative functions, to a high level of detail and accuracy, in order to improve customer service

“We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices”.