Lyra Health is looking for a Customer Success Associate who will be responsible for supporting the systems and administrative demands of the Customer Success International Team. This includes having a passion for efficiency, data, systems and digital platforms. The role is a supportive function for the department so that as a team we are ensuring our customers’ successful launch and maintenance of their wellbeing benefit.
Key Responsibilities
- Internal systems set-up
- Setting up the complete customer record on Salesforce
- Setting up initial customer invoicing and financial records
- Setting up the customer configuration and access on Lyra systems
- Preparing and submitting requests for Marketing Materials for new launches
Support for mass communications
- Maintaining a Global Customer Distribution List: ensuring customer contacts are loaded and maintained on Salesforce to enable an up-to-date global customer distribution list
Internal systems bulk support
- Maintenance of accurate customer headcounts on Salesforce by distributing headcount deadline reminders, and processing bulk headcount imports and updates
- Supporting the Customer Success Operations Team Lead with Salesforce data quality assurance activities
- Providing support to the Customer Success team through Salesforce troubleshooting
- Supporting the Customer Success Operations Team Lead with a preparing for a potential Gainsight implementation in 2026
Minimum level of experience required (including any industry-specific experience)
- Minimum of two years’ experience within an EAP setting.
- Demonstrated experience of proficiency on relevant systems.
- Advanced competence on relevant systems, such as G-Suite, Salesforce etc.
Minimum skillset required
- Organised and tech-savvy
- Continuous improvement mind-set Takes ownership and is a pragmatic problem solver
- Ability to work without close supervision whilst ensuring key issues are escalated as appropriate
- Flexible and adaptable to a fast-paced environment.
- Ability to work to deadlines and under pressure.
About You
- Ability to innovate and creatively solve problems in a highly collaborative manner.
- Ability to prioritize and multitask.
- Excellent computer literacy.
- Passion for mental health.
- Professional and quality orientated approach to work.
- Enthusiastic, dynamic and collaborative.
- Strong systems and quality focus.
- Ability to work independently and as part of a team.
- Ability to manage change and cope with ambiguity.
- Gainsight experience would be advantageous.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
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