We’re hiring Multilingual Customer Support Agents to join a growing team in Cape Town, supporting customers across Europe in German, French, or Dutch. These are permanent, full-time, on-site roles—ideal for candidates who bring a strong work ethic, tech curiosity, and excellent people skills.
You’ll support customers via inbound calls and chat, troubleshooting issues related to consumer outdoor and lifestyle products—including trail cameras, camping gear, and smart devices.
What You’ll Do:
- Provide inbound support in your native/near-native language (German, French, or Dutch)
- Assist customers via phone, email, and live chat
- Troubleshoot basic technical issues with smart outdoor devices
- Log and document calls accurately
- Follow up to ensure resolution and customer satisfaction
- Collaborate with internal teams when escalation is needed
Requirements:
- 1+ year in a call center environment
- 6+ months of tech support experience
- Excellent written and verbal communication in English AND one of:
- German, French, or Dutch
- Strong attention to detail and documentation habits
- Able to work 14:00–23:00 SAST, Mon–Fri
Preferred:
- 2+ years BPO experience
- Experience with CRM/ticketing tools (Zendesk, Freshdesk, etc.)
- Comfortable walking customers through tech setup and troubleshooting
Location:
On-site/Remote in Cape Town CBD
Start date: ASAP
Type: Permanent, full-time
Job Type: Full-time
Pay: From R30 000,00 per month
Language:
- French German or Dutch (Required)
Work Location: Remote
Application Deadline: 2025/08/07
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