Job Description
Hello Future Customer Value Proposition HeadWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in as a Customer Value Proposition Head where you will manage the design and implementation of appropriate and sustainable solutions and ensure effective collaboration and integration across product houses, business units and segments where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change!!!
As part of our team in our space, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Duties for the role:
- Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Implement and maintain sound business processes that minimise risk and deliver quality requirements specifications. Findings that area as a result of internal or external audit and client management and risk.
- Manage designated product development projects from inception to final execution, including post implementation evaluation.
- Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
- Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
- Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Manage own development to increase own competencies.
Education and Experience that you need to have:
- Grade 12 Matric)
- Degree/Post Graduate degree
- Experience - 6 to 8 years relevant experience in the Value Proposition field
- 2 -3 Years Management Experience
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
30/07/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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