Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
To manage, coordinate & monitor incoming data maintenance requests. Provide a consistently high performance, quick & responsive turnaround time to the CPA, Bureaus, data suppliers and Call Centre on all data related queries.
Managing Data maintenance processes To manage, coordinate, monitor and control the flow of data maintenance through the various stages of collection processing and loading within agreed service level agreements (SLA). Have knowledge of the Debt Counselling and consumer disputes resolution process is an advantage. Reporting Requirements To manage the compiling and delivery of internal control reports, within the agreed SLA’s. Project Management To manage and control the ad hoc maintenance change requirement projects by matching agreed deliverables to required resources and to ensure delivery in the allocated time. Delight Customers Modelling the Experian way by providing our customers with the best possible service data, with the best possible service by processing all data within the required SLA's, Data Quality Metrics and to conclude all investigations, corrections where this statement may be in question
Required key skills (functional / technical)
Functional Skills:
- Initiative and Responsibility
- Execution
Adheres to company rules and procedures, executes plans with commitment and determination, achieves high quality results.
Systematic Approach Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocate resources effectively.
Steadiness Creates a stable and re-assuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.
Effective Communication Communicates in a clear precise and structured way, speaks with authority and conviction, presents effectively.
Constructive Teamwork Cooperates well with others, shares knowledge, supports others in the pursuit of team goals.
Technical Skills: Proficiency in Office Suite
Qualifications
- Grade 12
- MS Office
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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