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DC -Escalations Consultant- 1DP (Sandton)

Discovery
Full time
3 weeks ago

Job Description

 

Assisting clients with queries and servicing requests on their policies within the required SLA

 

Key purpose

Assisting the Relations Specialists in resolution of escalated complaints and queries

 

Key Outputs

The successful applicant will be responsible for but not limited to the following broad job

 

functions:

service failure trends and recurring problems.

 

Card products.

 

Liaising internally with the staff and management of the relevant departments within Discovery

 

Personal attributes and skills

 

 

Qualification & Experience

 

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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