Alfa Laval is looking for Inside Sales Engineer for Johannesburg location.
About Us
Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
Purpose of Job
To support the sales of Alfa Laval’s service offerings, including spare parts, upgrades, and service contracts within the Energy Division, After Sales. The role focuses on managing customer inquiries, preparing quotations, and ensuring customer satisfaction through technical and commercial support.
Who you are.
- Are you full of energy and result oriented?
- Do you have a positive attitude with a creative mindset?
- Do you have an experience with Service Slates within energy market in Africa region?
- If yes, then this opportunity is the right career move for you.
- We believe you have strong customer focus and business acumen. Customer focus, Strong business acumen, Securing Quality to serve customers, Planning, - Networking & Influencing, Strong communication and relationship building skills, High level of integrity.
- Preferably holding Mechanical or Chemical Engineering Degree; with 1-5 years' experience in sales or business development position; based in Africa regions is an advantage.
Job Description
- Sales Support: Handle customer inquiries related to service products (spare parts, maintenance, upgrades).
Prepare and follow up on quotations. Support the 'Lead to Order' process for service related sales. - Actively follow up the quote in order to understand if the proposed value is understood and if it matches the customer needs.
- Proactive look for upselling opportunities.
- Customer Engagement: Build and maintain strong relationships with customers. Identify customer needs and propose tailored service solutions.
- Use installed base tools to identify opportunities and expand customer coverage.
- Collaboration: Work closely with field service teams, customer excellence, and product & application teams.
- Coordinate with Capital Sales and Partner Sales teams to ensure holistic customer support.
- Sales Ownership: Responsible for order intake and sales forecasting (monthly/quarterly). Drive growth in assigned territories or industries. Use CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
- Compliance & Governance: Ensure all contractual commitments align with Alfa Laval’s policies. Review and approve quotations and contracts per authorization procedures.
What will you do?
Sales, Key account, Business analytics, customer intimacy
Why Alfa Laval
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- In Alfa Laval we look for individuals those can help us to drive our purpose of Accelerating the success of the customers, people and our planet
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."
