We are a trailblazing developer and manufacturer of flavours and fragrances for a broad range of products – from food and beverages to household and personal care. As an industry pioneer in sub-Saharan Africa, we’re known far and wide for our excellent service and high-quality products. Over the years, we’re proud to have helped create and define some of the continent’s best-loved brands. This is due to the fact that we don’t just understand the science of fragrance and flavour, but the psychology behind it too – which allows us to craft uniquely appealing tastes and scents.
Purpose of position:
- Provide professional client liaison services for the exports team and their customers.
- Administer the end-to-end process of all export orders.
- Provide excellent customer service to ensure customer satisfaction and retention.
Roles and responsibilities:
- Receive and acknowledge orders.
- Ensure all systems reflect accurate pricing and confirm correct pricing with customers.
- Compile and maintain the export files.
- Accurately place orders from customers on SAGE.
- Process and update export figures on the Open Order report.
- Ensure customer needs are communicated to relevant internal stakeholders.
- Liaise with the production team to ensure timeous manufacturing of orders to keep the exports team and customers updated.
- Communicate externally to customers on status of orders and share relevant documentation.
- Liaise with relevant Logistics partners to ensure that deliveries happen effectively and timeously.
- Compile sales data for export sales reporting.
Requirements & Skills:
- Computer literate with Microsoft skills (MS Excel, Word, Outlook).
- Pastel experience and skills will be advantageous.
- Written and verbal communication skills including telephone etiquette.
- Customer service oriented.
- Administration skills.
- At least 2 years’ work experience within a similar role.
Job Type: Full-time
Work Location: In person
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