Role Description
This is a full-time on-site role for a FMCG Store Manager located in Nelspruit. The Store Manager will be responsible for day-to-day tasks such as ensuring customer satisfaction, providing excellent customer service, effective communication, store management, and retail loss prevention.
Key Responsibilities:
- Oversee daily operations of the store, ensuring a smooth and efficient workflow.
- Lead, motivate, and develop a team, fostering a positive work environment and promoting high standards of customer service.
- Implement and enforce store policies and procedures, including inventory management, merchandising, and health and safety regulations.
- Monitor and analyse store performance metrics, including sales, profitability, and customer satisfaction, to identify areas for improvement.
- Manage inventory levels, order supplies, and ensure product availability while minimising waste and managing costs.
- Ensure the store is clean, organised, and well-maintained, providing an optimal shopping experience for customers.
- Handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
- Collaborate with corporate teams on marketing initiatives, promotions, and strategic goals.
Qualifications:
- Proven experience as a Store Manager or in a similar managerial role within the FMCG or retail industry.
- Strong leadership and team management skills with the ability to inspire and develop staff.
- Excellent organisational and time-management abilities.
- Proficient in inventory management and sales analysis.
- Exceptional customer service skills and a passion for creating a positive shopping experience.
- Knowledge of retail operations, including merchandising, visual presentation, and loss prevention.
- Strong problem-solving skills and the ability to adapt to changing priorities.
Job Type: Full-time
Application Question(s):
- What is your current CTC?
- Are you aware that this position is located in Nelspruit and would require you to relocate?
Work Location: In person
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