French Customer Service Webchat Agents Required!
Job description
French Customer Service Agents Required to complete a seasonal contract up to 5months !
Are you passionate about delivering exceptional customer service and going the extra mile ?
Then we looking for you to be part of a great TEAM !
Job Description :
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities:
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the French & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Job Type: Temp to perm
Job Type: Temporary
Contract length: 4 months
Pay: Up to R15 000,00 per month
Work Location: In person
