Further Lending Supervisor

Key Responsibilities

· To ensure that client and staff expectations are met in terms of our Department Service Level Agreements.

· Lead and provide outgoing support to the Further lending Consultants.

· To ensure 100% quality assurance and adherence to ethical behavior.

· Coordinate and oversee the daily operations of the team

· Adopt and drive initiatives, processes and procedures implemented in an agile manner

Alignment to business driver/strategy

1. Job Function

· Key focus on individuals through daily/weekly interaction, guidance, direction, and support.

· Conduct ongoing training and take responsibility for the upskilling and the development of staff with the team.

· Manage/Guide a team of consultants, administrators and be able to adopt the role of consultant or administrator when required.

· Liaise with clients and take ownership to resolve complex queries and complains.

· Monitor and manage daily workloads of the team.

· Ensure team operate within ethical boundaries and comply with agreed policies and procedures as per the Credit Policy and all other SOP’s and procedures.

· Regularly engage with staff and drive client centricity.

· Manage the areas that need improvement and take necessary action to improve overall productivity of your team.

· Develop reports and dashboards on retention trends, performance metrics, and team productivity.

· Work cross-functionally with different stakeholders e.g. Products, Client Support teams to ensure client needs are met.

· Payment Processing to allocate, balance & transfer of all financial transactions received in the respective bank accounts efficiently.

· To resolve queries timeously and uphold SLA's with various stakeholders in terms of Transferring of funds, Payment allocation and responding to queries.

· To liaise and create relationships with various stakeholders within and outside of the company.

· To manage the team and ensure upskilling and cross training is maintained consistently.

· Attend to admin changes, rate queries timeously.

· Provide support and oversee the shared Client Loyalty Hub mailbox.

· Manage team attendance and leave requests.

· The Supervisor is to be actively involved in new system development and UAT testing.

· The Supervisor must evaluate and record staff performance accurately, fairly, and confidentially.

2. Aligned to values

· Align personal values and team values to the company's culture and values.

· Take responsibility for your personal development and career pathing.

· Subscribe to the company's code of ethics and ensure that all team members adhere to same as well.

· Supervise team behaviors to enhance the reputation and brand of your department and the company at all times.

· Comply with legislation governing SAHL.

· Attendance at work as per the agreed standards and policies

· Operate within ethical boundaries/mandates and comply with agreed policies and procedures as per the Credit Policy and Further Lending rules/processes.

Minimum Requirements

1. Education

· Matric

2. Minimum Experience

· 2-3 years’ experience in a Credit/Home loans environment

Job Types: Full-time, Permanent

Education:

• High School (matric) (Required)

Experience:

• Home Loans: 2 years (Preferred)
• Credit: 2 years (Preferred)
• Retention: 2 years (Preferred)

Work Location: In person