Description:
Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
Report damaged stock within area of responsibility to Store Manager
Drive for results
- Achieves set targets and completes work accurately and at the required standard
- Delivers best practice quality/ standards as established in the company
- Makes an effort to follow through on commitments
Solve Problems
- Identifies problems and seeks root cause
- Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems
Make Decisions
- Makes decisions within framework of company policies and within set timelines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies
Plan
- Plans within framework of operationally/department policies and procedures
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “
Collaborate
- Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
- Able to deal with daily conflict situations effectively
Communicate
- Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
- Ensures relevant information is shared with appropriate stakeholders "
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