General Manager

Job Advert Summary

The General Manager of The Onyx Hotel is responsible for the overall leadership, strategic direction, and operational management of the property. The role ensures financial success, operational excellence, and the delivery of exceptional guest experiences, while maintaining Newmark’s brand standards and building a motivated, high-performing team.

Minimum Requirements

• Strong general management experience within luxury/lifestyle hospitality.
• Excellent commercial and financial acumen with proven results in driving profitability.
• Hands-on leader with the ability to inspire and engage teams.
• Excellent communicator and relationship builder with stakeholders, guests, and staff.
• High standards of operational knowledge across all hotel departments.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Opera and hospitality systems.
• Passionate about service excellence, detail, and innovation.

Duties and Responsibilities

Commercial & Financial Management

• Oversee the financial health of The Onyx Hotel, including revenues, cost controls, and cash flow.
• Work with the Finance Manager and HODs to ensure accurate reporting, forecasting, and disciplined financial management.
• Monitor stock usage and implement cost control measures to maintain profitability.
• Collaborate with Newmark’s Revenue, Sales, and Marketing teams to optimise room rates, occupancy, and market share.
• Ensure compliance with all financial, legal, and regulatory requirements.
• Continuously review operating costs and identify efficiencies.

Brand & Guest Experience

• Serve as the ambassador of The Onyx Hotel brand, ensuring the guest experience reflects Newmark’s values and standards.
• Uphold and promote the property’s reputation for excellence through consistent service delivery.
• Inspire and motivate the team to deliver outstanding guest experiences.
• Proactively monitor guest feedback and implement improvements.
• Champion innovation and adapt to evolving guest needs.

Stakeholder Management

• Build and maintain strong relationships with property ownership, Newmark leadership, and key external stakeholders.
• Provide timely and accurate reporting on commercial and operational performance to Newmark.
• Balance the interests of owners, employees, and brand objectives.

Day-to-Day Operations

• Lead daily, weekly, and monthly operations meetings to ensure alignment across departments.
• Conduct regular property walks to maintain quality, aesthetics, and functionality.
• Monitor departmental performance and support HODs in achieving operational goals.
• Ensure compliance with SOPs, service standards, and quality audits.

Talent Management

• Recruit, onboard, and develop a motivated, skilled team aligned with the property and brand culture.
• Foster a learning culture by providing regular coaching, feedback, and performance reviews.
• Drive retention and succession planning strategies in collaboration with HR.
• Enforce fair and consistent performance management practices.

Health, Safety & Sustainability

• Oversee implementation of health, safety, and environmental standards across the property.
• Ensure all certifications and compliance requirements are up to date.
• Drive sustainability initiatives and waste management programs to align with Newmark’s environmental standards.