General Manager - Global Organization, Strategy and Performance.Group Human Resources

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.  

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. 

 As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! 

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello 

• Lead with Care 
• Can-do with Integrity 
• Collaborate with Agility 
• Serve with Respect 
• Act with Inclusion 

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Administrator must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation. 
• A dynamic and evolving field of Telecommunications 
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its OpCos
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• MTN will embark on the opportunity to accelerate growth and contribute meaningfully to the overall Group Service Revenues
• The new strategy includes a change in the operating model, a “hybrid model” in which the Group team will be the operational team, leading portfolio definition, group deals with partners, and several shared products. 
• The local Opco teams will localize the group portfolio, adding local partners and local specifications, and managing the go to market and the sales.

Key Deliverables

The GM, Global Organization, Strategy and Performance will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead the creation of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development 
• Source, induct and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and input in the various discussions 
• Drive enterprise wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive approval process on new initiatives
• Provide relevant budget for internal projects 
• Prepare proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Review all projects initiated (internal or global)
• Review and finalise objectives, targets and budgets for Global Organization, Strategy and Performance Function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets 
• Sign-off / make decisions regarding tactical changes
• Chair tactical meetings

Performance

• Monitor performance and alignment with MTN global strategy
• Ensure alignment between Global Organization, Strategy and Performance team, service operations team, business talent partners and regional talent partner
• SLA approval and exception performance review 

Reporting

• Report on a monthly basis to the Group CHRO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Develop and manage function’s budgets in line with business objectives
• Develop and manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Operational Deliver

Functional Leadership: 

As the functional leader of the Global expertise vertical, the General Manager is accountable to:

• Establish, monitor and align the direction, strategy and results of the Organization Strategy and Performance Vertical, collectively and as individual work areas 
• Lead and drive an integrated global solution development and problem-solving philosophy across the organization strategy, architecture, performance and talent strategy sub-functions
• Monitor true-value metrics to measure the impact and benefit of the function to MTN. Drive continuous improvement across all sub function verticals
• Generate visibility for the true-value contributions of the function within Group HR, Business Leaders and Opcos to drive greater service acceptance and adoption
• Integrate and develop Top HR Practitioner talent across various Opcos to activate and leverage the  global talent pool for designing Organization, Strategy and Performance solutions
• Global owner of partnerships and alliances for HR Strategy, Organization, Talent and Performance  

Delivery Leadership: 

As the delivery leader of the expertise vertical, the General Manager is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

• Lead the Global Human Resources strategy, keeping cognizance of MTN’s strategic priorities and other expertise verticals of Group HR
• Lead, control and establish governance to manage the consolidated Group HR strategy, budgets and financials, in conjunction with Group HR Leadership Group
• Global custodian of strategic HR performance to ensure HR across MTN and its Opcos are standardized, accountable and empowered to operate as a high performing result-oriented function 
• Cascade and align the Group HR strategy, budget, analytics and reporting framework and plan with Opco, through the respective Regional Partner Offices
• Champion the Insight Driven HR Organization for MTN by instituting appropriate frameworks, digital technologies and enablers to empower MTN HR Practitioners globally, to deploy result-driven strategies 
• Lead and cascade the Organization-wide HR Data Strategy, Policy and related technologies
• Lead and continuously improve Global HR Executive Management Reporting 
• Lead and own people and organization data, controls and associated systems.
• Accountable for Group HR Strategic, Executive and Board related reporting and presentations.

Organization Architecture

• Global custodian and controller of the following Organization Architecture elements across MTN and its Opcos
  • Enterprise Operating Model
  • Enterprise Design standards, frameworks, policy and process 
  • Enterprise Competency framework 
  • Executive Job Architecture and Evaluations 
  • Human-AI Workforce Operating Model
• Champion and sponsor Global Organization Architecture projects and digital enablement for MTN
• Lead and drive Opco HR Executive alignment to the global architecture metrics to ensure global adherence to standards, in conjunction with Regional Partner Office
• Promote and drive integration of the Global Organization Architecture frameworks with Learning Innovation, Talent Solutions, Performance & Rewards solutions

Global Performance Management (PM)

• Custodian and owner for MTN’s global performance management framework, principles, policy and process to ensure it is aligned to MTN’s strategic vision and priorities. 
• Ensure integration of MTN’s Global Values and Global Rewards with the Global Performance Framework in all OpCos
• Champion innovative practices, tools and digital enablers to enhance the business performance culture and mind set across MTN 
• Promote and drive integration of people performance drivers amongst key stakeholders, such as Group Functional Executives, Business Partners and Regional Talent Partners, to ensure business and regional relevance for MTN
• Oversee the delivery of performance management process for Senior Group Executives and Opco CEOs 
• Ensure alignment between the Global Performance Team with Business Talent Partners in the delivery of Group-wide functional KPIs cascades 

Talent Solutions 

• Lead and institute global strategic talent sourcing and acquisition framework and tools
• Sponsor and champion the continuous innovation, experimentation and rollout of emerging employment and workforce models to enable MTN to leverage opportunities in the digital labor market
• Oversee talent management strategies and initiatives for Critical/Top Talent Pool including sourcing, succession, development, growth and retention in conjunction with Global HR Expertise Verticals and Regional Talent Offices
• Lead, champion and embed innovative talent-value solutions using cutting edge technologies, human-science research and models.
• Institute strategic measures to monitor the business impact and effectiveness of talent solutions, to enable course correction, where required
• Lead and champion the design of innovative workforce acquisition models for critical capabilities and skills, in conjunction with Regional Talent Leaders for its execution
• Provide talent insights and inputs to the Regional Partner Office, to maximize the impact of global mobility programs 

Ways of Working & Collaboration

• Establish and promote a collaborative and solution oriented approach within the Organization Strategy and Performance Function as well as with all the Global Expertise Verticals in Group HR
  • Collaboration with Global Leadership & Learning Innovation & Global Rewards for development of an integrated global Organization Architecture frameworks 
  • Collaboration with Global Rewards for integrated performance and rewards strategies as well as the delivery of the performance management lifecycles for Senior Group Executives and Opco CEOs
  • Collaboration with Business Talent Partners and Regional Talent partners to enable them to customize organization, performance and talent solutions for business and Opcos
  • Collaboration with Global Leadership & Learning Innovation and Global Rewards to rollout integrated Talent management initiatives for Critical/Top Talent Pool 
• Collaboration with Engagement and Internal Communications Function to manage organization budgeting, reporting, performance and other related communications using appropriate channels, digital platforms, branding frameworks etc.
• Create and promote platforms and governance mechanisms to impart and share Core Philosophies, Best Practices and Expertise with Business Leadership and OpCos for Strategy, Performance and Talent Solutions

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the function’s human capital
• Align function’s values with MTN brand values
• Approve work structure process before adoption by the team
• Coach and mentor direct reports
• Enforce team members’ compliance to standard working processes and procedures
• Ensure adequate succession planning and that succession plans that are in place are achieved
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
• Ensure effective management of diversity among personnel in the function
• Identify staff training and development needs and implement necessary actions
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
• Provide guidance and leadership ensuring future focus and current efficiency
• Recruit and build a world class information management team
• Set goals and objectives for direct reports, monitor progress and maintain motivation
• Set overall direction for the function

Education:

• Minimum of 4 year tertiary degree (specialization in Commerce/Sciences/Management/Human Resources/Behavioural Sciences/as appropriate)
• MBA or Masters (advantageous)

Experience:

• Minimum 5 years senior management experience 
• Minimum 3 years in telecommunications sector and HR Strategy, Organization Development and Performance Management domain
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Experience in working with numbers 
• Experience in operating centres of excellence (preferred)
• Telecommunications industry experience
• Pan Africa multi-cultural experience
• Financial / Numeracy experience

Competencies:

Functional Knowledge: 

• HR Strategy development & integration 
• People analytics and modelling
• Workforce insights
• HR performance reporting   
• HR budget and cost management 
• HR data management
• Performance Management 
• KPI design and measurements
• Operating model & architecture design 
• Emerging talent acquisition and succession models
• Top Talent  strategies
• Leadership/Entrepreneurial approaches
• Global Working and Collaboration
• Organisational considerations

 Skills

• Analytics and Interpretation
• Organizational Agility 
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation 
• Financial and Numerical 
• Project Management
• People Management
• Executive Presentation 

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware 
• Emotional Maturity
• Innovation 
• Integrity
• Leadership

Responsibility towards: 

• Key external stakeholders: External contractors
• Key internal stakeholders:   
  • Group Chief Human Resources Officer 
  • Regional Talent Partners 
  • Business Talent Partners 
  • MANCO HR Operations
  • Global Rewards
  • Global Employee Experience
  • Global Leadership & Learning Innovation 
  • Group and OpCo Leadership