MTN is operating in a complex and ever-changing business environment. This role will provide robust 2nd line assurance of the MTN business operating in, as well as being managed from, the MTN UAE office, as well as the MTN business in the region. There are currently ongoing operations in Afghanistan, Iran and Sudan, a fast-growing wholesale, sea cable and fibre operation, as well as MTN Group’s central Global Sourcing and Supply Chain (GSSC) operation, both head quartered in Dubai. The role will work with respective management teams in building a risk and compliance culture in the operations, through the Group R&C frameworks.
The role will also design, build, and operate a Partner and Trade Compliance (PTC) function within MTN Group Risk and Compliance. This is a strategically important function in three key areas;
- provide assurance that MTN’s key Business Partners as well as MTN itself are operating in accordance with regulations and expectations in the areas of ABC, Conflicts of Interest, Data Privacy, Economic Sanctions, Embargoes, Export Controls, and ESG (Subject Areas);
- act as a subject matter expert function and adviser in the areas of Economic Sanctions, Embargoes and Export Control; and
- be a single point of contact in managing MTN responses to Business Partner’s Subject Area Questionnaires.
The Partner and Trade Compliance (PTC) function will work for MTN Group Manco and all OpCos towards the successful design, implementation, and embedment of an adequate PTC framework intended to assure compliance with relevant laws, regulations, and requirements in the Subject Areas. This PTC framework shall in the MTN ecosystem be applied to MTN Group and its Group functions, MTN OpCos, entities majority owned by MTN such as FinCo, FibreCo and similar entities (to the extent MTN Group has management control).
We at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
The Manager: Fraud Investigations role will be accountable to achieve the following objectives:
Delivery Approach and Planning
- Work with internal stakeholders and the broader Forensic teams in the execution of fraud investigation plans and roadmaps, in line with the investigation’s methodology.
- Participate in the planning of investigation/assessments into fraud risks.
- Assist with the development of methods, processes and systems to enhance role effectiveness to meet goals.
- Provide meaningful recommendations to senior manager on the integration of current fraud investigation best practices with processes and systems in use, to ensure a solid and robust risk framework.
Operational Delivery
- Conduct investigations and perform forensic procedures, in collaboration with various internal and/or external stakeholders where applicable, on high priority fraud incidents to ensure that those incidents are duly and thoroughly analysed in a timely manner.
- Manage fraud investigations, as allocated by Senior Manager, in accordance with set standards, policies and procedures.
- Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
- Use statistical data and other means of analysis for forensic investigations to support line analysis activities and provide meaningful information that will assist in preventing future incidents.
- Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations
- Use statistical data and other means of analysis for forensic investigations to support line analysis activities and provide meaningful information that will assist in preventing future incidents.
- Prioritise high fraud risk assessment and investigation, to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
- Monitor the adherence to the defined fraud investigation and forensic methodology and make the appropriate escalations as mandated.
- Assist in regular quality assurance for OPCO’s in relation to evaluation of investigations and compliance thereto of Group Methodologies, Frameworks and Policies.
- Provide regular support to OPCO’s on investigations and quality assurance which may include regional travel.
- Provide feedback and share findings to the Fraud Prevention and Detection team on initial fraud trend analysis.
Continuous improvement
- Maintain professional development and relevance through awareness on global remain investigations trends, approaches and methodologies.
- Advise and provide suggestions to enhance fraud investigation policies, procedures and standards.
Key Deliverables
- Perform and report on fraud investigations and outcomes
- Oversight and management of medium to high level fraud investigations
- Governance and stakeholder reporting
Role Dependencies
- Active support from the Forensics General Manager and Group Chief Risk Officer
- Understanding of the business contexts and the fraud risks associated with the operations in Group and Opcos
- Collaborations across functions in Group and Opcos
- Participation and involvement in governance forums
Education:
- Minimum of 3-year Degree / Diploma in Commerce/Science/Law
- Professional qualification as Certified Fraud Examiner
- Post graduate qualification advantageous
Experience:
- Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others
- Worked across diverse cultures and geographies advantageous
- Experience working in a medium to large organization
- Experience in managing and conducting complex investigations
- Experience in project and stakeholder management
- Ability to manage multiple projects with competing priorities
- Experience in Post Investigation Support (internal/external legal proceedings)
Capabilities:
- Conceptual Thinker, Problem Solver, Improvement Driver
- Culture and Change Champion, Supporting People Manager, Relationship Manager
- Results Achiever, Operationally Astute
- Regional and Opco travel
Competencies and Skills:
- Strong investigations skills
- Evidence collection
- Data analytics
- Stakeholder management
- Project management
- Communication and comprehensive report writing
- Conflict resolution
