Mission/ Core purpose of the Job
The Head of Home is responsible for implementing the strategic direction, commercial performance, and operational execution of the Home segment within the Postpaid and Home business unit.
To lead the strategic direction, commercial performance, and customer experience of the Home portfolio within the Consumer segment. The Head of Home is responsible for driving subscriber growth, revenue, retention, and innovation in Home offerings, ensuring alignment with the broader Home strategy. This includes driving fixed and wireless connectivity, family propositions, value-added services like content, gaming, in-home connectivity, smart home solutions, as well as ensuring best-in-class customer experience, and leading cross-functional initiatives that strengthen the company's position as a leader in the connected home space.
Key Activities & Responsibilities
Strategy development
Develop and drive the implementation of the Residential/home strategy for MTN SA, enabling the business to drive revenue targets as set and increase the necessary pipeline conversions.
Drive the integration of home, mobile, and other value-added offerings into converged family bundles (mobile + home).
Provide input into the sales & marketing business strategy to support the Postpaid & Home business in line with the overarching business goals and ensure that MTN maintains and improves its leadership positioning as well as ensuring that MTN becomes a key consideration in our aim of owning the home.
Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks
Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance
Provide input for the product life cycle and management strategy, in line with overall strategy
Conduct ongoing analysis of industry trends and competitive landscape to inform strategic decision-making and identify emerging opportunities and risks.
Operational Delivery
Own the Home P&L, including revenue, subscriber growth, churn, ARPU and profitability metrics.
Guide the organization and segment team to deeply understand consumer behavior, identify opportunities, and design lifecycle strategies.
Responsible for building market and revenue share through a robust and competitive plan – acquiring, upselling, uplifting and cross selling.
Collaborate with Sales, Marketing, CVM, and regional teams to deliver strong acquisition and retention campaigns, including go-to-market, channel enablement and support.
Drive the improvement of customer experience and retentions across all touchpoints for Home segment customers.
Product and Proposition Management
Oversee the design, development, lifecycle, and customer experience of Home products and value-added services (VAS).
Ensure the implementation and management of product pricing frameworks by balancing profitability and competitiveness on the portfolio.
Work closely with Technology and Network partners to ensure delivery of high-quality, reliable and sustainable services.
Monitor customer feedback and market trends to inform roadmap decisions.
Stakeholder Engagement
Act as a central point of contact for all Home-related initiatives within the organization.
Build strong relationships with internal stakeholders (e.g., Network, IT, Finance, Legal) and external partners (vendors, content providers, infrastructure partners).
Budget Management
Forecast, plan and develop budgets that provide MTN with return on investment, and seek required approval thereof
Manage and optimise the assigned budget, ensuring all expenditure is in line with MTN SA’s strategic intent and agreed budgets
Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.
Continuous Improvement
Keep abreast of international best practice, technologies and industry trends.
Proactively research relevant best practice and processes, recommending translation of these in the strategic framework of the unit.
Maintain an understanding of related systems in order to develop integrated systems and processes.
Keep up to date with new products and services and their impact on MTNSA
Understand and take cognisance of emerging markets and plan accordingly
People & Culture Management
Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
Create and implement personal development plans
Define the divisional KPAs and KPIs that will be cascaded down to each area
Manage Performance and identify training needs. Coach and guide subordinates
Enable and model healthy employee relations and collaborative teamwork
Manage diversity, develop, and embed an Employment Equity plan for the business area
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
Act as an ambassador for the Consumer team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice
Education
Minimum of 4 years in Commercial/Marketing/Business Degree/ Engineering
MBA or Masters in relevant field of study (Preferred)
Experience
Minimum 10 years' experience including experience:
In a telecoms or related industry
With 5 years in a senior commercial product leadership role.
Deep understanding of fixed & wireless broadband markets, broadband technologies and consumer digital services
Proven experience managing cross-functional teams and driving large-scale initiatives.
We are a purpose and value-led organization.
At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!