An exciting opportunity awaits a strategic leader to drive operational excellence within a fast-paced iGaming environment. The Head of Operations in Johannesburg will play a pivotal role in overseeing daily activities, optimizing processes, and spearheading initiatives that fuel business growth. This role is ideal for a results-driven, hands-on leader with extensive online casino and iGaming industry expertise, capable of fostering cross-functional collaboration and driving efficiency at every level.
Your key job responsibilities as the Head of Operations in Johannesburg will include:
- Design and implement operational strategies that boost efficiency and enhance both user and business experiences.
- Develop long-term operational plans aligned with company objectives, focusing on revenue growth, market expansion, and profitability.
- Stay ahead of industry trends, regulatory changes, and competitor activity to inform business decisions.
- Partner with the Product team to support seamless product rollouts and prioritize enhancements.
- Oversee the adoption of cutting-edge technology solutions, ensuring optimal performance of digital tools and systems.
- Collaborate with marketing, acquisition, and brand teams to execute impactful campaigns and programs.
- Work closely with Retention, Affiliate, and VIP teams to enhance customer experience and improve key metrics such as NPS.
- Ensure smooth, compliant operations across all gaming platforms, with a focus on performance optimization.
- Collaborate with finance and payment teams to enhance localized payment solutions, driving improvements in user experience, FTD%, retention, and ROI.
- Partner with Legal, Compliance, and Risk teams to uphold regulatory standards across operational territories.
- Implement robust compliance frameworks to ensure adherence to legal and operational requirements.
- Lead process improvement initiatives across departments, driving efficiency, standardization, and scalability.
- Cultivate a culture of continuous improvement, innovation, and operational excellence.
- Resolve cross-functional challenges to maintain seamless business operations.
- Work with Compliance and Legal teams to ensure data security, regulatory compliance, and adherence to KYC and data protection standards.
Requirements
Requirements for this Head of Operations job in Johannesburg:
- Proven experience in the online casino and iGaming industry (non-negotiable).
- Strong leadership and interpersonal skills, with the ability to inspire and motivate teams.
- Strategic thinker with a proactive, solution-oriented mindset.
- Adaptable and resilient, thriving in fast-paced, dynamic environments.
- Commitment to continuous learning and professional growth.
This role offers the perfect platform for a visionary leader passionate about operational excellence and the iGaming space to make an impact. Candidates are encouraged to apply to join a dynamic environment where innovation, growth, and collaboration are at the heart of everything the organization does. If you meet the above requirements for this Head of Operations job in Johannesburg we would like to hear from you!
