Introduction
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job Objectives:
· To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
· To consult with customers and provide suitable advice on healthcare, nutrition, herbal remedies and homeopathic remedies.
· To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
· Provide tailored product recommendations based on individual needs and health concerns.
· To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
· To prevent wastage in own area by adhering to stock rotation principles.
· To prevent stock losses by following all risk management policies and principles.
· To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
· To assist in product merchandising by following the merchandising guidelines and procedures.
· To adhere to all store standard operating procedures.
· To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
· Work collaboratively with pharmacists and retail staff to ensure top-tier customer service.
Minimum requirements
Job Knowledge:
· Essential: Basic health, fitness and supplements product knowledge
· Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Job Related Skills:
· Essential: Good communication and interaction skills
· Essential: Customer and service orientation
· Essential: Selling skills
· Essential: Merchandising skills
· Desirable: Basic computer literacy
Job Experience:
· Essential: Minimum 2–3 years’ experience in a complementary health or wellness role (retail experience an advantage)
· Essential: Strong product knowledge of supplements, herbal and natural remedies
· Essential: Selling skills; customer related training
Education:
· Essential: Matric (40% pure/ 50% lit)
· Essential: English 50%
· Essential: Qualification in Natural Health, Naturopathy, Nutrition, or similar (preferred)
Competencies
Essential
- Relating and Networking
- Persuading and Influencing
- Following Instructions and Procedures
- Delivering Results and Meeting Customer Expectations
- Presenting and Communicating Information
- Achieving Personal Work Goals and Objectives
Desirable
- Coping with Pressures and Setbacks
- Adapting and Responding to Change
- Adhering to Principles and Values
- Planning and Organising
- Working with People
Job Type: Full-time
Work Location: In person
