SCOPE:
The successful candidate will have a careful eye for detail and a great level of guest service and care, be well organized and enthusiastic to lead a Team.
The job incumbent will be responsible for the efficient running of the Front Office, the maintenance of all related Systems, management of staff and to operate within the confines of the Policy & Procedures Manual as set out by the Hotel
REQUIREMENTS:
- An appropriate tertiary qualification preferably from a recognized Hotel School
- At least 3 years’ experience in a Front Office Management position in a 4* or 5* Hotel
- Proven track record of implementing controls as well as Policies & Procedures
- Minimum 2 years working experience of Infor/Opera Front Office System
- Strong interpersonal and communication skills (written as well as verbal)
- Ability to maintain excellent physical standards and service levels
- Customer service focus with ability to build productive relationships with guests
- Good knowledge of revenue controls and Night Audit procedures
- Excellent problem solving and decision-making skills
- Unquestionable integrity
- Good business acumen with competent financial understanding
- Good IR knowledge
- Conflict handling skills
- Strong computer literacy in Microsoft Office
QUALIFICATIONS:
- Minimum Std. 10 (Grade 12)
- Hotel School Diploma/Degree or National Qualification equivalent
KEY RESPONSIBILITIES:
- Assumes responsibility for all Front Office areas including Concierge, Guest Relations and Reception
- Close liaison with all Departments to ensure optimum communication is maintained
- Continually reviewing the operation to ensure efficient control of costs and minimizing risks to ensure
maximization of productivity
- Maximize Departmental profit percentage through enhanced revenues (occupancies) and cost
control measures
- Monitoring the performance areas of subordinates
- Develop, maintain and enhance operating criteria and standards
- Constantly monitoring and promoting exceptional operating service standards
- Ensuring ongoing training is in place to enhance standards and development of staff
- Actively promoting the development of employee competence in all Front Office areas by monitoring
and maximizing staff productivity
- Install and maintain the departmental handover procedures
- Ensure strict control over all Front Office department procedures involving cash, billing, room
allocation, and record keeping
- Review the departmental performance against the objectives set
- Take charge of all aspects of selection, training and performance management of subordinates
- Schedule employee rosters to ensure the correct level of coverage
REPORTING TO:
- Deputy General Manager
DATE REQUIRED:
- As soon as possible.
APPLICATION:
- Applications to be addressed to HR: Nivashnee Roberts on [email protected] no later than 04 AUGUST 2025.
- Your application is to be accompanied by an up-to-date Resume, including Employer Reference contacts.
- This vacancy is based in Cape Town. There is no relocation assistance offered.
- Kindly ensure you follow the necessary internal Legacy Company Policies and Procedures with regards to applying for internal vacancies.
REPORTING TO:
- Deputy General Manager
DATE REQUIRED:
- As soon as possible.
APPLICATION:
- Applications to be addressed to HR: Nivashnee Roberts on [email protected]
- Your application is to be accompanied by an up-to-date Resume, including Employer Reference contacts. Stipulate salary expectation and Notice Period/ Availability.
- This vacancy is based in Cape Town. There is no relocation assistance offered.
Job Types: Full-time, Permanent
Pay: R10 000,00 - R11 000,00 per month
Work Location: In person
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