Implementation Specialist

DP South Africa is hiring an Implementation Specialist, South Africa

Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

If so, this may be the opportunity you’ve been searching for.

In this role, you will implement and onboard new clients payroll, using best practices and processes. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of your job is to onboard new clients completely.  Client payroll systems need to be setup according to client and legislative requirements, onboard the client onto ADP systems and processes, whilst building and maintaining sustainable client relationships to ensure recurring business. Every day will be challenging because the requests you receive will vary. You will be required to manage different projects and clients at various stages in the process and be adaptable to the changing environment. This will help to set you up for success!

To thrive in this role, you will have a way with clients that builds rapport, establishes trust, and shine with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace and variation should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you’ll do: Responsibilities

What you can expect on a typical day:

• Inducts new clients into the organisation ensuring alignment with ADP practices and tools.
• Builds payroll system by collecting client data and designing the payroll system according to client specifications, legislation and best practices.
• Tests system builds with scenario testing to ensure system operation at required level.
• Utilises project management tool to manage projects effectively and efficiently.
• Provides exceptional service delivery through regular interactions and meetings during the project to manage client expectations and keep them informed.
• Identifies potential problems or delays to mitigate risks to the project.
• Implements take-ons of historical client data into the system, identifies potential problems and corrects data.
• Performs parallel and first go live runs for new clients aligned to standard operating procedures, where applicable.
• Performs handovers to the Services Team through effective knowledge transfer to ensure an excellent client experience.

TO SUCCEED IN THIS ROLE:

Qualifications:

• A diploma / degree in commerce / human resources or any related qualification / experience.

Experience:

• 5+ years payroll experience or experience as an HRIS practitioner with payroll systems experience (Sage300 and/or Premier)

• Experience in a client facing-role

Skills, Knowledge & Attributes:

• Project management skills
• Advanced Microsoft Excel skills
• In-depth SA payroll knowledge
• Ability to work independently and in teams
• Confident
• Action orientated
• Can-do attitude
• Deadline driven
• Problem-solving skills
• Ability to work under pressure

Bonus points for these:

• Experience in a Payroll Outsourcing environment will be advantageous

• Experience in Sage 300 HR modules and WebSS setup and support will be advantageous.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

• Bachelor's degree
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office