Industry Strategist and Telco Account Manager – Industry Programme, Growth Office

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. 

Job Description

50% Industry Strategist | 50% Telco priority client Account Manager

Industry strategist – 50% time allocation

To support the strategic growth vision of the firm and work with the Telecoms, Media and Technology (TMT) Industry leader to develop and implement an industry strategy that achieves significant growth and impact in the market. At its core, this role is a strategic advisor to the industry community and assumes day-to-day responsibility for strategy implementation and key projects and tasks across the respective industry. The role is a real enabler to gaining a strong understanding of our business and gives you the opportunity to work across the African firm and with global colleagues, and with our most important clients.

Differentiators for the role:

• The Industry Strategist’s role is focused on Industry Strategy, Governance, Project Management; the Operational Management of the Industry portfolio; Driving Industry Eminence as well as managing internal stakeholder relationships/networks.
• Develop, maintain, implement the Industry strategy.
• Work with Service Lines and regions to realize the operations of the industry growth strategy.
• Support the Industry Leader in planning, directing, managing, and coordinating day-to-day business activities and strategy related projects.
• Executive project oversight: Acts on the authority of the Industry Leader to oversee strategic projects.
• Coordinating and project managing multiple projects and initiatives within the industry program as well as providing strategic and analytical insights and support to the industry, sector, service line and client account leaders.
• Managing PMO operational activities including industry governance, communications, Leadco meetings as well as local and global reporting
• Financial management and oversight of industry budgets and revenues. This includes the development and challenging of annual client and industry revenue targets; monitoring and analysing revenue performance as well as controlling and administering of the industry budget on strategic, meaningful, and impactful client and market engagements
• Developing a strong network of relationships with key stakeholders across Deloitte both locally and globally (service lines, client accounts, sector as well as wider business support teams)
• Prepare strategic priorities/focus areas, agendas, briefings, and wider materials for internal meetings and major client events.
• Guiding and supporting the Industry marketing manager with the implementation of marketing strategies as well as providing input to the marketing strategy by articulating the industry focus

Client Account Manager – 50% time allocation

Purpose: To execute the client service plan of a priority account(s) by supporting the Client Leader in overseeing day-to-day account operations and coordinating the activities of the firm-wide account team

A CAM is responsible for the daily management of the Platinum client service plan and team to achieve the account strategy set forward by the Client Leader and client service team.

The key focus areas for this role will be shaped to the particular priority account, but will largely focus on:

• Managing all activities associated with the relationship management and planning on the account, ensuring in particular, that the account has an appropriate relationship management plan that is proactively acted upon, tracked and managed.     
• Communicating and managing knowledge to ensure that any activity related to the account is joined up across engagements and practitioners, ensuring that opportunities, win loss ratios and client feedback is captured, understood and used to best inform client interactions.
• Maintaining a 360 degree view of all touch points between the firm and the client, ensuring that knowledge about the client and meetings and other forms of interaction are captured and shared with the account team.

Responsibilities will include:

• Developing a thorough understanding of the industry or market and competitor positioning and using this to inform client interactions by the client service team.
• Assisting the client service team in driving forward potential and current opportunities through engagement with relevant Growth Office support structures.
• Strongly influencing, where needed, the bid management / pursuit process and coaching the client service team in positioning, preparing, presenting and testing the proposition with the client.
• Driving the relationship management process and facilitating the client service team in delivering against this throughout the year.
• Analysing complex business issues and applying extensive knowledge of the firm's service offering against the client’s challenges.
• Supporting the client service team in the identification of key targets (individuals) within the client account and which initiatives/insights could be discussed with them and when.
• Actively undertaking effective reporting at executive and management levels, internally and externally.
• Drawing together all parts of the business (industry and service lines) to create a unified face to market.
• Investing time in building personal and business relationships internally as well as externally.
• Presenting compelling propositions/solutions to the client that meet the client’s issues and challenges.
• Successfully initiating, securing and holding meetings with decision-makers at the client, employing suitable business development techniques.

Qualifications

• Bachelors degree required. Post Grad Qualification advantageous.
• 5 years’ working experience within a relevant sales support function or relevant industry experience.
• Preferably 1-2 years at Assistant Manager / Senior Consultant level within a professional service firm.

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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