Purpose of the role
The incumbent will be responsible for ensuring effective communication between clients, contractors, and our internal team, as well as managing project timelines and updates through various platforms.
Key Performance Areas:
Contractor Management
Verify that contractors are on site for scheduled jobs each day.
Follow up with contractors for site inspection dates and ensure timely communication before site visits.
Ensure that the correct job is allocated to the correct Service Providers.
Job Tracking and Coordination
Monitor Monday.com for new job assignments and updates on a daily basis.
Check WHIZZOH dashboard for newly accepted jobs and ensure all new jobs are displayed accurately.
Escalate rejected jobs to Service Providers within 24 hours.
Follow up on open and escalated jobs.
Communication and Group Management
Ensure customers accept and access the whizzoh link sent to them along with the terms and conditions within 24hrs.
Confirm and verify the installation/delivery site addresses with customers.
Quotation and Order Processing
Check stock availability and create detailed Pyxis quotes including materials and labour costs.
Upload a full detailed quote on the Whizzoh dashboard .
Follow up on quotes within 48 hours to ensure acceptance and proceed with necessary actions.
Payment and Delivery Coordination
Allocate received payments and update the dashboard accordingly.
Coordinate order deliveries with the store and supply chain and follow up with contractors the day before installation.
Ensure job completion .
Follow up on all previous customers for feedback and additional services.
Botched Job Process
Escalate all botched jobs to the SP office within 24 hours of identifying the issue.
Explain the details of the botched job along with order information and pictures to be uploaded .
Coordinate with the line manager to send a communication to service provider/third party Service Provider regarding the botched job.
In-Store Activities
Conduct floor walks to ensure store standards are maintained.
Provide sales training on the floor when required.
Ensure all new joiners are trained in installation processes.
Follow up on orders with order management.
Coordinate with departments to follow up on all customer service orders.
Conduct SKU department training.
Participate in the morning brief meeting.
Administrative Duties
Daily update of project statuses and job details on Monday.com.
Maintain effective communication and coordination across all relevant platforms to ensure smooth project execution.
Minimum Requirements
Grade 12 and post relevant qualification
Proven experience in project coordination/administration or a similar role.
Strong organisational and multitasking skills.
Excellent communication skills, both written and verbal.
Meas
Proficiency in using Monday.com, Slack, and WhatsApp for business communication.
Ability to work independently and as part of a team.
Attention to detail and problem-solving skills.
Work Environment
This position may require both remote and on-site work depending on project needs.
The Project Coordinator will interact with various stakeholders, including clients, contractors, and internal team members, to ensure project success
