Search suggestions:

no experience
general worker
learnership
cleaning
admin
grade c security
security guard
retail
driver
customer service agent
customer service
supply chain
accountant
Cape Town
Stad Kaapstad
Johannesburg
Gauteng
Wes-Kaap
KwaZulu-Natal
Rustenburg
Kaapstad
Pretoria
Richards Bay
Gqeberha
Randburg
Apply

Insurance Administrator

Tracker Network
R 97 419 - R 123 355 a year
Randburg, Gauteng
3 weeks ago
Listing reference: track_001402
Listing status: Online
Apply by: 12 June 2025
Position summary
Industry: IT & Internet
Job category: Insurance Management and Administration
Location: Randburg
Contract: Permanent
Remuneration: MARKET RELATED
EE position: Yes
Introduction
Tracker requires the services of an Insurance Administrator. The successful candidate will be required to execute administrative and claims tasks for the division in accordance with all legal requirements, and drive client services in alignment with Tracker’s strategic objectives. The candidate must be able to work with different departments within Tracker as well as business partners and clients. The candidate will be required to deliver on all daily operations; ensuring the efficient and timeous throughput of email and telephony work items; as well as planning, directing, co-ordinating and driving results. Should you be interested in this challenge, and meet the job requirements, please forward your application online.
Job description

Key roles and responsibilities:

  • Servicing and assisting customers timeously within SLA via electronic and telephonic communication
  • Ensuring required availability to action incoming telephonic requests as per the business hours
  • Ensure a one-time resolution on all client requests
  • Ensure that clients are kept up to date on the entire claims journey from claim intimation to claim paid
  • Applying TCF principles across all engagements with clients and stakeholders
  • Ensuring compliance with all FAIS fit and proper requirements
  • Ensuing that advice is given within the ambit and framework of the regulations
  • Maintaining a 95% QA rate on all engagements
  • Assisting with any ad-hoc business requirements as-and-when necessary, including, but not limited to refunds, credits, cancellations, sms’s, emails and reporting

Minimum requirements

Qualifications, experience, and competencies required:

  • Registered Representative - RE5 - (or to be completed within 12 months)
  • Matric
  • 120 FAIS credits (or to be completed within 12 months)
  • Insurance Industry knowledge and background (Short-Term Personal Lines)
  • Negotiation Skills
  • Conflict management and resolution
  • Ability to communicate actively and effectively
  • High proficiency in written and verbal communication

Save Apply
Report job
Other Job Recommendations:

Insurance Operations Administrator – Marine

Marsh McLennan
Durban, KwaZulu-Natal
R 130 610 - R 165 382 a year
This is a hybrid role that has a requirement of working at least three days a week in the office. As a Policy Administrator you...
3 weeks ago

Contact Centre Consultant (Business Insurance)

Telesure Investment Holdings
To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products...
2 days ago

Retention Consultant - Short Term Insurance (Durban)

Telesure Investment Holdings
Durban, KwaZulu-Natal
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an...
6 days ago

Procurement Manager

Tesco Insurance and Money Services
New South Wales
£57 760
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for...
2 weeks ago

Insurance Sales Agent

GroDirect
City of Ekurhuleni Metropolitan Municipality, Gauteng
R 77 107 - R 97 635 a year
Are you a professional people’s person? A very exciting opportunity currently exists for experienced sales professionals who have...
2 weeks ago