Purpose of the role:
Purpose of this role is to support the service towards customers, the sales representatives and managers of ASSA ABLOY. To also apply correct procedures to the role of order capturing, to the point of order release to the courier company. To offer the upmost professionalism in all aspects of this role.
Responsibilities:
- Ensure directness and support is given to customers and external representatives
- Ensure direct support is given to the branches and agents
- Proactively micromanage the orders on the orderbook
- To ensure that all data captured is 100% accurate
- Assist with the returns docs and queries
- Notify customers in writing of any discrepancies on orders within 24 hours
- To ensure that customers’ needs and queries are satisfied within 24 hours
- Liase with production regarding the status of customers’ orders and give feedback within 24 hours
- Assist with the reduction of costs
- Liase with dispatch regarding deliveries and any other dispatch related issues
- Prepare any reports necessary as requested by management
- Send quotations out within 24 hours
- Ensure that ERP procedures and rules are followed
- To ensure that back orders are faxed to customers on a weekly basis or as and when requested by customers & management.
- Ensure that ALL orders are printed and captured within 24 hours
- Ensure that order acknowledgements are emailed to customers when needed
- Assist with the reduction of slow moving and obsolete stock
- Ensure that all specials, issued, are distributed to your customer base
- Provide excellent customer service
- Assist in the increase of sales turnover
- To ensure written proficiency in the English language
- Maintain and process all data on customer portals
- To handle customer collections, where necessary
Professional Qualifications & Experience:
Tertiary qualification
- Matric
- Must be computer literate
- Customer service skills
Experience
- At least one-year related experience
- A proven track record in customer service or similar.
Key Competencies & Personal Attributes:
- Planning and organization skills
- Self-starter and self-motivated
- Good interpersonal skills
- Strong computer skills in general
- Excellent communication skills
- Ability to work under pressure
- A passion for the achievement of set targets
- Quality conscious in training and development
- Able to use initiative in problem solving
- Ability to work as part of a team
- Good telephone manners
- Strong writing skills and written proficiency in the English language
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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