Job Title: Internal Sales Representative Country: South Africa Area: Gauteng Johannesburg, GP Monthly Salary: Market Related Industry: Mining / Petroleum BEE Position: Internal Sales Representative Department: Johannesburg Branch Location: Johannesburg Competency Level: Clear verbal and written and communication skills Ability to communicate in a positive and proactive way Good interpersonal and negotiation skills Customer service Skills Purpose of the position: To provide an efficient service and support to all customers, Sales Representatives and Technical Team. To meet and exceed individual targets whilst ensuring a high level of quality. Requirements: (Educational, Experience) Experience (required): 3-5 years’ experience in Admin and customer service Computer literacy – MS Office Experience (preferred): Pastel experience Education (required): Matric - Minimum job requirement Tertiary Qualification advantageous Major Responsibilities Internal Sales Function: Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Creating and maintaining a database of current and potential customers. Upselling products and services. Researching and qualifying new leads. Closing sales and achieving sales targets. Compile & send quotations as received via e-mail for client Check relevant stock levels on Pastel. Assist Exports team with pricing / stock availability information for different regions Capture orders received on Pastel system & ensure that goods are ordered if stock is not on hand Place internal orders with Cape Town or Durban where necessary. Capture & process details on Credit Solutions Partner online system, for clients wanting to open an account. Complete vendors forms and return with any necessary paperwork. Follow up afterwards to ensure details have been received. If applicable, obtain vendor number from company. Assist walk in clients with queries where possible Forward proof of payment to Finance Department Process invoices for orders when goods come into stock Scan invoices to finance department for items collected / dispatched. Any other ad-hoc duties assigned by Mike or Helgardt Keep records of all checklists for ISO purposes Personal Skills and Competencies Excellent listening skills Strong verbal & written communication skills, telephone etiquette Resilience - being able to handle/deal with complaints from customers The ability to work as part of a team Be self-driven & pro-active High sense of urgency Excellent phone manner Customer focus Technically minded Planning ability Self-disciplined and driven to meet sales budget Ability to build good relationships Ability to close deals efficiently and effectively Be a self starter who shows initiativ
Job Type: Full-time
Work Location: In person
