We are Kocho
Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.
Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right.
Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.
The IPCM Operations manager is responsible for the strategic oversight and operational execution of IPCM processes. This includes managing a team, evolving processes, setting strategic direction and ensuring that organisational performance metrics are achieved.
Key Responsibilities:
- Lead and manage a team of IPCM professionals, providing mentorship, guidance, and clear objectives
- Oversee major incident management to ensure effective and timely resolutions of incidents,minimising business disruption
- Direct the problem management process to identify and address root causes, ensuring system reliability and prevent recurrences
- Manage the change management process to ensure controlled implementation of changes with minimal risk
- Set strategic direction for IPCM processes, ensuring alignment with organisational goals and industry best practises
- Develop and monitor IPCM performance metrics, providing regular reports to senior management
- Engage with key stakeholders across the business and offshore teams to foster collaboration and alignment
- Continously improve IPCM processes using data-driven insights, best practices and emerging technologies
Qualifications & Skills:
- Proven experience in major incident, problem, and change management with a history of process improvement.
- Strong leadership and operational management skills with the ability to inspire high performance.
- Excellent analytical, problem-solving, and decision-making abilities with a data-driven approach.
- Effective communication and stakeholder engagement skills across multiple regions.
- ITIL
