Position Summary
We are looking for a skilled IT Technician with some hands-on experience to join our team. The successful candidate will manage IT support tickets, maintain accurate documentation, and help ensure reliable day-to-day operations across our IT systems. This role requires both technical know-how and strong communication skills to support colleagues, resolve issues quickly, and contribute to process improvements.
Key Responsibilities
- Respond to, troubleshoot, and resolve IT support tickets within agreed timelines.
- Provide technical support for hardware, software, networks, and systems.
- Create and maintain IT documentation, including processes, configurations, and knowledge base articles.
- Monitor IT systems and escalate issues when needed.
- Assist with workstation setup, user accounts, and access permissions.
- Support IT projects, upgrades, and rollouts.
- Ensure security policies and best practices are followed.
- Communicate clearly with non-technical staff to provide guidance and training where required.
Requirements
- Previous experience in IT support, helpdesk, or systems administration.
- Strong knowledge of Windows/Mac operating systems, Microsoft 365, and common business applications.
- Basic understanding of networking (TCP/IP, DNS, VPN, Wi-Fi troubleshooting).
- Strong troubleshooting and problem-solving skills.
- Experience with IT documentation and process management.
- Excellent communication and customer service abilities.
- Relevant IT certifications (CompTIA A+, N+, Microsoft, or equivalent) advantageous.
What We Offer
A supportive environment with opportunities to grow your IT skills.
Exposure to a wide range of IT systems and challenges.
Competitive compensation package based on experience.
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