· Analyze hardware faults, replacing defective hardware devices and peripherals. · Diagnose and resolve error codes associated with the hardware, software, and local area network. · Basic network troubleshooting and to refer complex problems to Network administrator.· Help all users with all aspects of operation of equipment and software packages inclusive of the in-house applications. WMS, CP etc · Use remote access software and tools to manage desktops · Resolve faults within an acceptable time to meet service level agreements. · Provide on-site first level support.
· Work under supervision in the systems control department.
· Basic daily tasks assigned to a controller.
· Attend to basic desktop and scanner issues.
· Attend to daily email and customer queries
· Prioritizing request and calls logged for support and performing determination and resolution.
· Co-ordinate, control and log queries and complaints across all computing environments.
· Monitor supplier repairs and maintenance response times.
· Liaise with third party vendors to resolve desktop issues.
· Maintain reliable and accurate statistics on calls logged and produce weekly reports as and when required.
· Maintain and update all relevant desktop documents. Provide network troubleshooting which include network points, cabling, and network switches.
· Under supervision work with the developer and junior developer to design basic elements of programs.
· Active role in documenting current systems and actively involved in basic development methods
Job Types: Temporary, Temp to perm
Contract length: 12 months
Pay: From R7 000,00 per month
Education:
- Diploma (Required)
License/Certification:
- MCSE (Required)
Work Location: In person
Application Deadline: 2025/08/31
Expected Start Date: 2025/09/01
