Junior Account Manager -Document Solutions

Position Summary:

We are seeking a client-focused and highly organized Junior Account Manager to join our document solutions team. This entry-level role is ideal for a motivated individual looking to build a career in account management within a corporate print production environment. The Junior Account Manager will support the delivery of exceptional service to our clients, ensuring all print requirements are met efficiently, accurately, and on schedule.

Key Responsibilities:

• Serve as a key support contact for assigned client accounts, ensuring consistent communication and a high standard of service.
• Prepare job estimates, quotations, and timelines in collaboration with production and commercial teams.
• Coordinate internal resources to meet client specifications, deadlines, and quality expectations.
• Maintain accurate and up-to-date records of client communications, job status, and billing information using CRM and internal systems.
• Support the Senior Account Manager in building and nurturing client relationships, identifying opportunities to add value or streamline service.
• Attend client meetings (in-person or virtual) when required, contributing to briefings, reviews, and planning sessions.
• Resolve routine issues and escalate complex problems to senior team members promptly.

Qualifications and Experience:

• 1–2 years of professional experience in a similar role.
• Strong written and verbal communication skills.
• Exceptional attention to detail and organizational capabilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to work collaboratively in a fast-paced, deadline-driven environment.

Core Competencies:

• Client Orientation: Demonstrates professionalism and commitment to service excellence.
• Problem Solving: Takes initiative in addressing client or internal issues with a solutions-driven approach.
• Collaboration: Works effectively with cross-functional teams to achieve shared goals.
• Time Management: Manages competing priorities while maintaining accuracy under pressure.