PRIMARY PURPOSE
A dedicated consultant to the agents in managing and completing all booking enquiries/confirmation on the Wilderness Window, to be fully responsible for accuracy and the financial health of each booking.
The Travel Designer’s main focus on the booking is that the logistics and travel plans have been carefully curated from start to finish and that all the intricate details are seamless, resulting in elevated and enhanced guest experience.
Have an excellent knowledge and good geographical understanding of all Southern and Eastern Africa regions as well as day-to-day regional logistics as well as in-depth supplier knowledge thus maximizing the mutually beneficial relationship with our AP partners.
This position is based in Johannesburg or Cape Town
Detailed Responsibilities
- Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
- Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
- Ensuring all relevant systems are updated i.e.: Wilderness Window, WISH, TourPlan and any other internal systems not mentioned.
- Handle Accommodation, flights transfer & touring bookings.
- Book relevant tickets as required.
- Book relevant accommodation for early-morning/ late-night pick-ups and drop offs.
- Continuous communication and excellent service delivery to agents at all times.
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Build relationships with agents based on trust and support, knowing their business trends and guests needs.
- Handle queries from Agents on various matters.
- Process any additional changes/updates after confirmation to the itinerary.
- Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.
- Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both Wilderness and the agent ensuring relevant information is obtained from the ARM prior to quoting.
- Design itineraries around company guidelines and product knowledge e.g., area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
CANDIDATE PROFILE
Qualification:
- Matric certificate – with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality is advantageous.
Experience:
- 2-4 years with Intermediate experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
- In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa, specifically Zambia, Zimbabwe, Botswana & Namibia and East Africa, specifically. Zanzibar, Tanzania, Kenya, Rwanda, Uganda.
- Proven English literacy.
- Excellent attention to detail.
Skills:
- Highly detailed product knowledge – vital for speed in presenting alternatives.
- Strong financial skills, self-starter with high integrity level and ethical conduct.
- Dynamic, detail orientated, organised and excellent communication skills.
Interests:
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303
