To ensure that product and service quality and reliability delivered to customers meets their required standards by means of verification and accelerated life testing. To fulfil the role of a Laboratory Technical Signatory as required by ISO 17025 and SANAS as well as supervising and guiding the Technical Assistant/s with the technical aspects of calibration work
Key Performance Indicators / Dimension of Function:
- Global ORT and internal facility testing requirements
- ISO17025 and SANAS requirements
Core Actions / Area of Responsibility
- Responsible for development of verification test suite design for each product
- Test process design for on-going verification testing
- Continually review and improve testing process and implementation
- Responsible for FAT tests
- Product failure analysis and reporting for field & QC/Burn-in/factory failures
- Type testing support to R & D Engineering
- Assist in testing of new unapproved alternative components for Engineering
- Initiate continuous improvement projects based on verification test results
- Provide input into new product designs
- Coordinate accelerated life and reliability tests on any product either in production or development
- Support product and manufacturing quality assurance, product reliability and regulatory conformance
- Record and report findings in a formalized reporting style (including logbook or log sheets) which may also include illustrations and graphs
- Liaise with Product Development, Product Support and Product Management with regards to product testing
- Support resolution of customer quality issues and technical liaison
- Provide support to manufacturing engineering in troubleshooting and product improvement initiatives
- Support product development process and the delivery of effective NPI
- To organize testing at external test houses where facilities are not available at Landis+Gyr
- Issuing of Calibration Certificates
- Method validation and procedure writing
- Assess and interpret calibration data
- Managing, Supervising and mentoring as required e.g., LAB Technical Assistant and any other personnel on training
- Initiate continuous improvement projects based on failures/corrective action monitoring etc.
- Manage and run the ILC Program
- Equipment maintenance
- Keep accurate traceable records of all aspects of the calibration work done
- Representative for the laboratory Liason between SANAS & Lab:
- Coordinating audits
- Communicating changes in the Scope of Accreditation
- Planning and leading the laboratory management review
- Participating in internal and external Audits for both the laboratory and the plant
- Executing root cause analysis for both the lab and plant CAPA’s and NC’s after audits
- Managing of the scrap processes via Red Tag
- QRQC
- CAPAs
- PPAP
Authority Levels
- Provide guidance and advice to R+D or others as and when necessary
Competencies
Methodologies / Technologies / Professional Knowledge
Level
Business relevance
Future trend
Basic
Advanced
Expert
Low
Medium
High
0
+
Problem Solving
X
X
X
Planning and Organization
X
X
X
Influence and Persuasion
X
X
X
Process Management
X
X
X
Drive for Results
X
X
X
Guiding and Steering
X
X
X
Communication
X
X
X
Quality Orientation
X
X
X
Technologies
Measurement and metering application
X
X
X
Metering communications
X
X
X
Metering regulation
X
X
X
Test methodology and test tools
X
X
X
Professional Knowledge
Awareness of Health & Safety regulations
X
X
X
IT skills
X
X
X
Root cause analysis, 7 Quality Tools, 5Y, Kepner- Tregoe, Pareto etc.
X
X
X
Six Sigma
X
X
X
Other CI tools such as 5S, 7 Wastes, visual management etc.
X
X
X
IS0 9001:2000
X
X
X
Experience
Professional experience
SANAS approved Technical Signatory (or in the process of meeting technical signatory status within the next 6 months)
Previous experience working in a SANAS accredited calibration laboratory with a proven track record of practical and theoretical experience.
Experience in root cause problem solving, implementing preventative and corrective actions
Project experience
History of working as part of a team but also ability to work independently in the field.
Leadership experience
Experience Managing Resources in a Lab
Communication. Ability to be trained and to train and mentor others
Intercultural experience
Experience in multi-cultural environment, including cross functional teams
Educational / Additional Qualification / Age
- National Diploma in Electrical Engineering Light Current or higher
- SANAS approved Technical Signatory or in the process of meeting technical signatory status with the objective of meeting the requirement within 6 months
Job Title: Laboratory Quality Supervisor & Technical Signatory
Requisition ID: 21436
Location:
Johannesburg, ZA
Workplace Type: On-site
Career Level: Experienced
Date Posted: Aug 20, 2025
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