Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To proactively direct the Service Lifecyle management of large and complex customer facing business IT owned and consumed services, comprising relevant business services, applications, systems, vendors, and dependencies.
Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives e.g CMDB, UTR and ITSM reporting.
Facilitating and administering committees and forums relating to Services resilience e.g CAB, Business Unit Always On forum and Business Unit production meetings. Management of special projects relating to service resilience practices across the Business Unit.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
2 - 5 years
Experience in leading service management processes for large and diverse portfolios. Proven knowledge and application of ITSM practice
2 - 5 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework
2 - 5 years
Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
Additional Information
Behavioural Competencies:
- Assertiveness
- Collaboration
- Articulating Information
- Challenging Ideas
- Developing Strategies
- Directing People
- Empowering Individuals
- Establishing Rapport
- Exploring Possibilities
- Providing Insights
- Resolving Conflict
- Showing Composure
- Upholding Standards
Technical Competencies:
- ITIL4
- Information Security Management
- IT Risk Management
- Knowledge of Banking & Financial Service
- Service Level Management
- Crisis management
- ITSM
- Lifecycle management
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
