Job Description
Auto Pedigree is looking for an experienced Branch Manager for our branch in Harrismith. This position is an ideal opportunity for someone eager to make use of their leadership and business acumen, and operations/sales management experience to drive the achievement of branch sales performance targets and advance Auto Pedigree's business interests in the area. The position reports to the Regional Manager.
Position Overview
The purpose of this position is ensuring that the branch maximizes gross profit and unit sales, Rand sales and 2nd gross targets are met.Specific Role Responsibilities
- Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
- Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
- Stock and Asset Management - ensuring that stock and cash is managed accordingly.
- Oversee day-to-day operations of the branch, including sales, customer service, inventory management, and financial performance
- Lead and manage the branch team, ensuring all staff are motivated, trained, and achieving their targets
- Ensure high levels of customer satisfaction by maintaining excellent service standards and resolving escalated customer issues
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Communicating all procedural requirements to branch staff and ensuring implementation thereof.
- Ensuring that required reports are submitted timeously.
- Meeting with all staff at least once a month to discuss month end results, local marketing activities, business opportunities, weaknesses and ways to counter them.
- Ensuring that all F&I administrative functions and compliance are efficiently carried out by branch staff.
- Ensuring that all branch staff are trained on internal courses as well as on the job training to maximise efficiency and productivity.
- Carrying out performance appraisals as required.
Qualifications and Experience
Minimum Experience:
- 3 years experience in a managerial role within the automotive industry, preferably in a used car dealership setting
Minimum Qualification:
- Grade 12
- NCA qualification
Minimum Requirements:
- A valid Driver’s License
- Willingness to work flexible hours, including weekends and holidays as required
- Computer literate
- An understanding of the compliance governing the retail industry would be an advantage
- Knowledge of the area’s most spoken languages an advantage.
- An understanding of Auto Pedigree products and services.
Skills and Personal Attributes
Competencies:
- Strong sales and negotiation skills, with a track record of achieving and exceeding sales targets.
- Excellent leadership and people management skills, with the ability to motivate and develop a team.
- Sound financial management skills, including budgeting, forecasting, and cost control.
- Excellent communication and interpersonal skills.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Effective verbal and written communication skills, with the ability to interact confidently with customers
- Good report writing skills.
- Time Management skills
- Ability to comprehend stock balance, asset and ledger reports.
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
- Sound financial management abilities, including budgeting and cost control.
- Proficiency in sales strategies and customer service practices.
Personal Attributes:
- Committed
- Professional
- Resilient
- Honesty and integrity in all business dealings
- Well groomed
- Energetic
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