Company Overview, Vision & Values
We at MTNSA are a purpose and value-led organisation.
At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Mission/ Core purpose of the Job
- To execute on and drive prepaid segment performance across the assigned geography, ensuring revenue generation, market development, and alignment with central strategies.
- The role focuses on relationship management with local distributors, sales output execution, compliance, and governance within the prepaid segment, ensuring visibility and impact in trade.
Strategy Execution
- Drive and ensure execution of regional Prepaid sales strategies and outputs in line with the overall consumer segment goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers.
- Implement tactical sales plans to address growth opportunities.
- Provide input as well as executes on the localisation of the cluster’s/ region’s Corporate Social Investment (CSI) plan.
- Ensure regional area segment alignment with national strategies, governance, and risk management frameworks.
Regional Prepaid Sales Operations Delivery
- Lead a team to effectively execute on consumer prepaid segment sales strategies, driving performance through sales output execution and impact in trade.
- Execute on effective management of smart regionalisation by identifying appropriate regional distributors with a specific focus on postpaid, and Residential distribution.
- Monitor and optimise distributor performance to ensure delivery of targets.
- Build and sustain local distributor relationships to enhance market development.
- Oversee the indirect and direct trade function (inclusive of FMS) to ensure optimal in-trade presence and visibility of MTN products and services.
- Collaborates with Regional Network Team to ensure network availability and performance in the region/ sub-region.
- Manage interlocks between the region/ sub-region & central key account teams for partner management.
- Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decisionmaking, and enhance operational efficiency.
- Conduct reporting for prepaid/ area of responsibility. This includes tracking, forecasting trends, highlighting any significant deviations from defined performance metrics, and trade execution effectiveness.
- Provide regular feedback and ensure alignment between central investments and local execution.
- Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified.
- Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc.
Financial Management and Cost Control
- Provide input into regional and segment budgets – within the prepaid segmented cluster in particular, ensuring alignment with overall consumer regional objectives.
- Help drive Consumer P&L accountability in segment.
- Align with central teams to ensure Market Development Funds (MDF) investments are impactful.
- Manage project initiative budgets in line with business objectives.
- Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
- Identify opportunities to generate additional revenue.
Governance, Policies and Procedures
- Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
- Implement, drive and track risk management, compliance adherence and governance within direct team in the segmented cluster. This includes conducting regular reviews and audits of trade and distribution channels.
- Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation.
- Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Continuous Improvement
- Drive best practice, continuous improvement and innovation at process and procedure level within Regions Prepaid Consumer Operations.
- Create and monitor plans for continuous improvement.
- Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
People and Culture Management
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans.
- Define the KPAs and KPIs that will be cascaded down to direct reports.
- Reviews the monthly activities and learning initiatives undertaken for the employees in the region, keeping track of L&D requirements and initiatives.
- Manage Performance and identify training needs. Coach and guide subordinates.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Education
- 4-year tertiary qualification in relevant or related field
Experience
- Min 5 years of relevant work experience in in sales and distribution within a prepaid segment, preferably in telecommunications.
- Proven track record in managing local distributors and driving sales output.
- Experience in market development and trade visibility strategies.
- Strong background in compliance and governance frameworks.
- Worked across diverse cultures and geographies advantageous
Skills
- Sales and Distribution Management
- Strong interpersonal and negotiation skills
- Field marketing operations and in-market visibility
- Data Analysis and Performance Monitoring (Prepaid)
- Reporting and Interpretation
- Governance, Risk, and Compliance (GRC) Tools
About MTN South Africa
Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.
