- Brand strength and profitability in the segment in line with the monolithic brand
- Highly competitive market with increasing competition
- Converged ICT, Mobile, Fixed, Voice, Data
- Rapidly moving technological field
- Ongoing research and knowledge acquisition
- Global and local market dynamics and development
- Client and technology demand and growth trends
- Trends within the industry as being experienced and embraced Internationally and locally
- Established market base and new markets to be explored
- Changes in Clients and organizations needs and behavior
Shift in area of revenue generation and changing business models
Operational Planning:
- Planning of regional level Work Packages for all new TES projects
- Ensure functional regional resources are well informed of their roles and responsibilities in execution of Work Packages
- Ensure that functional regional resources are adequately skilled and trained to perform their functional duties in execution of Work Packages
- Ensure regional resource capacity across the value chain is aligned with regional demand forecast
- Ensure alignment between regional TES resource KPIs with internal OLAs between EBU and TES
- Ensure alignment between regional TES resource KPIs and BU project SLAs
- Ensure alignment between regional vendor team SLAs and BU project SLAs
- Ensure that risks and threats to all regional TES Projects are identified and mitigated
- Ensure that risks and threats to all regional TES Support functions are identified and mitigated
- Ensure issue escalation channels are established and functionally effective
- Ensure effective monitoring mechanisms to track the delivery of Enterprise ICT solutions are in place
- Ensure effective monitoring mechanisms to track the deployment of Wholesale and Fixed Infrastructure projects
Operations Management:
- Provide input for regional FMC network design
- Ensure that feasibility evaluations are implemented within required standards and timeframes
- Ensure that planning engineers are diligent and efficient in the evaluation and approval of designs submitted by vendors
- Effective management of TES processes and infrastructure rollout workflow activities
- Ensure both internal and external resources are diligent in completion of workflow activities
- Take responsibility for sign-off of As Built documents and associated invoices
- Take responsibility for all customer engagements requiring regional network representation
Profitable growth:
- Ensure all regional projects are completed within agreed time, cost and quality objectives
- Project prioritization across region, to ensure maximum profit realisation
- Drive business success by consistent delivery practices
- Ensure project delivery within agreed SLAs
- Promote regional awareness of changes needed for growth
- Dedication to profitable growth of the network and limiting the impact of late project delivery/outages.
Regional Governance:
- Ensure that all new projects are preceded by feasibility studies & site surveys
- Ensure controls are in place for daily monitoring and management of regional network related project tasks
- Ensure stakeholders have visibility of all ongoing infrastructure and customer project schedules
- Ensure controls are in place for optimal availability of TES services
Prompt establishment of regional War Room to deal with critical outages affecting TES customers
- Identify and escalate areas of revenue leakage and wastage
- Ongoing TQM by identifying inefficient processes and procedures
Report Management:
- Ensure integrated reporting of rollout progress for all levels
- Consolidate key information and translate this into meaningful intelligence for submission to HQ where required.
- Review and provide input to MTN policies & procedures, making recommendations as necessary.
- Prepare ad hoc reports on request by the GM, SMs or Heads of Department.
- Keep abreast of updates relating to statutory and ICT industry issues and ensure compliance.
People and Culture
- Advocate Customer Centricity at all times
- Continuous assessment of delivery capabilities
- Lead, develop and coach the regional Enterprise Technology Services team
- Drive delivery across regional team environment
- Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
- Develop constructive working relationship with other departments and managers including technical and commercial
- Improve the employee engagement through the GCA
- Ensure a culture of continuous evaluation and improvement within the region
- Drive a culture of high performance, accountability and consequence management
Business Risk Management:
- Attend all kick-off and critical Enterprise customer meetings that require TES regional representation
- Solid understanding of legal & commercial agreements implications and risks
- Ensure that appropriate permits/wayleaves are obtained from local authority and landlords prior to deployment of infrastructure
- Ensure compliance with appropriate procurement policies and procedures
Supervisory / Leadership / Managerial Complexity:
- Manage & motivate people to exceed in their daily duties
- Cascade departmental KPAs and KPIs to regional team
- Performance management and identification of training needs
- Accountable for a customer centric culture and shift to legendary service provision
- Employee relations and collaborative teamwork
- Promote Employment Equity and Diversity
- Coaching and guidance of subordinates
- Build professionalism, loyalty and commitment to the organization
- Communicate actively and effectively resolving any potential conflicts that may arise
- Living the MTN Brand – changing and influence employees behaviour
- Display an understanding of the strategic nature of effective leadership in the organisation
Education:
- 4 Year Tertiary qualification in Telecommunications or Electronic Engineering
- Certification in Prince 2 Practitioner or PMP
Experience:
- Minimum of 5 years’ experience in the Telecommunications environment; with experience in supervising/managing others
- Experience in rollout of large value (>R250mil) infrastructure projects within the telecommunications sector
- Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
- Worked across diverse cultures and geographies
Management experience – 5 years plus
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