The Manager: UCC Engineering: reports to the Senior Manager: UCC
Your responsibilities:
•Lead the strategic direction and oversee the design, lead the implementation, and optimize of engineering solutions within the UCC Converged Solutions Team which includes the incident and customer project/order implementations •Champion innovation and drive enhancements in the performance and reliability of the Converged Solutions infrastructure to meet evolving customer demands and align with MTN SA Innovation objectives. •Translate priority sector and client needs into impactful Business Line technical solutions and assets across solution/product domains, ensuring alignment with strategic business goals and delivering substantial business value. •Formulate and execute engineering strategies that support the company’s overarching objectives, fostering innovation and maintaining superior network performance and reliability.Manage and develop vendor relationships, ensuring adherence to industry standards and regulations while driving continuous improvement.
Governance, Policies, Procedures
•Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.•Represent the engineering team in meetings with stakeholders, providing updates on project status, risks, and recommendations.•Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined.•Identify, propose and implement technology and digital enablers to improve standards and compliance. Work in alignment with Group standards, practices, policies and principles.•Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.•Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.•Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.•Where required, set up and participate in operational and tactical meetings.Budget Management/ Cost Control
•Develop periodic budgets and plans for the team and collaborate closely with Senior Manager in the process.•Forecast, plan, develop and review the budget and secure the necessary approvals.•Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets•Monitor costs and determine initiatives to increase efficiencies and optimize resources - maximise cost/benefit ratios•Ensure that all MTN company financial targets are met•Ensure Vendor & IT costs are effectively managedContinuous Improvement
•Drive best practice, continuous improvement and innovation at process and procedure level within area (e.g. technology, processes etc.)•Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated•Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations•Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.Education
•3-year tertiary qualification/ degree in Computer Science, IT or Engineering•English (with French as an advantage) ExperienceAt least 5 years related experience in ICT engineering, with a focus on network design, systems implementation, and optimisation.
•Led and managed a team in a complex engineering function (design, development, testing, and deployment)•Proven track record of successfully delivering on large-scale engineering projects within a telecommunications or technology-driven environment.•Knowledge of B2B Technology architecture and technology innovations.•Strong understanding of telecommunications infrastructure, including product line knowledge (cloud/ UCC etc).•Ability to deliver multiple solutions.•Worked across diverse cultures and geographies advantageous.
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