Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Visit us at: www.metropolitan.co.za
Matric or equivalent
Business related qualification
3 - 5 years’ experience in a client engagement, sales or client service environment with provenknowledge of client engagement principles and practices
Exposure to the health insurance and/or insurance industry
Build and maintain good relationships with various stakeholders (e.g. clients, brokers, partners) sothe business can maximise value from these relationships.
Understand stakeholders' problems and challenges and identify ways the business could betteraddress those needs
Interact with stakeholders to explain products and service offerings, address queries andstrengthen their satisfaction with the business.
Assess level of client satisfaction with current products and services and make recommendationsto address shortcomings.
Function as a trusted and loyal advisor regarding business challenges stakeholders are facing, byidentifying competitive threats and recommending helpful strategies to help them realise their
business goals.
Analyse all benefits, risks, and costs of proposed strategies to determine whether they are viable.
Provide information to internal teams to capitalise on opportunities to up-sell or cross-sell servicesand products, based on insight generated in stakeholder engagements and needs.
Provide excellent service in order to maintain a positive reputation for the business.
Resolve any escalated complaints in a prompt and professional manner to maintain goodrelationships and stakeholder satisfaction.
Identify and report process and system failures and enhancements to improve stakeholderexperience
Interacting with people
Establishing Rapport
Convincing people
Articulating information
Providing insights
Developing strategies
Managing tasks
Conveying self-confidence
