We’re Hiring an experienced Member Consultant!
Are you ready to make a real impact? Join the ASI group in Financial Services and be the vital link between us and our valued clients!
What you’ll do:
Provide expert advice and query resolution
Deliver top-notch administrative services
Facilitate communication, training, and education
Build key relationships with stakeholders
- Demonstrate a good understanding of the Employee Benefits (medical scheme, retirement fund, group risk and employee wellness) industry and the products available in the market
- Conduct in-depth analysis of members’ financial needs and provide appropriate advice.
- Ensure that members understand the benefits, exclusions, administration processes and procedures of their appointed schemes/funds
- Arrange and conduct onsite member assist sessions, inductions, and training sessions
- Assist to develop new business in the KZN (Natal) Region.
- Prepare meeting packs for trustees/committee, record and distribute meeting notes to all relevant parties
- Request necessary data/information from schemes/funds to support projects
- Assist with resolution of billing discrepancies, membership compliance audits
- Provide the Human Resource and Payroll team of each client in your portfolio with monthly dashboard report/stats of all activities and analysis relevant to you scope of responsibilities.
- Provide day to day assistance for general queries and updates on claims from members and HR
- Submit withdrawal, funeral, death, disability claims for processing
- Preparation of member booklets, presentations, and fund summary reports for all employer groups
- Persuade members to buy additional products to maximise their benefits (e.g. Vitality, Gap Cover, etc.)
- Year-end review presentations or where there is an open window period when required.
QUALIFICATIONS AND COMPETENCIES:
Grade 12 Matric/ National Senior Certificate
The Member Consultant would be required to be compliant with the legislative requirements of the industry. FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams)
3-5 years’ experience in Health Care Administration
Competencies:
Exceptional written & verbal communication skills (English)
Customer-focused mindset
Complex Problem Solving
Attention to detail
Deadline-driven
Keen to work in a growing group and make a difference
Job Type: Full-time
Ability to commute/relocate:
- Kwazulu/Natal, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Healthcare administration: 2 years (Preferred)
License/Certification:
- Do you have a RE 5 Qualification? (Required)
Location:
- Kwazulu/Natal, KwaZulu-Natal (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Application Deadline: 2025/06/09
Expected Start Date: 2025/07/01
