Members Affairs Coordinator

ROLE DESCRIPTION

The Members Affairs Coordinator (MAC) plays a crucial role in supporting the effective operation of the Provincial and Satellite Offices by providing comprehensive administrative assistance to the Provincial Manager, Labour Relations Officers (LROs), Organising and Marketing Officers (OMOs), and other office staff. This role encompasses a variety of functions, including managing member-related services, providing administrative support in labour relations cases, coordinating events and meetings, and overseeing office management duties. The Coordinator also contributes to the financial administration, liaises with external service providers, and supports membership recruitment and retention activities. By performing a broad spectrum of tasks, the Members Affairs Coordinator ensures smooth office operations, promotes the rights and interests of members, and facilitates the successful execution of key organisational functions and activities. The position demands strong organisational, communication, and problem-solving skills, with a focus on delivering high-quality support across multiple areas of operation.

MINIMUM REQUIREMENTS

Education

• Matric/ Grade 12 Certificate &
• Diploma in Administration, Business Management, Labour Relations, or a related field.
• Strong understanding of general administrative tasks and office management
• Specialised courses in Labour Law, HR, or Union Management.

Work experience

• 2-3 years of administrative experience in a similar role, preferably within the public sector or a unionised environment.
• Experience in handling member services, event coordination, or financial administration.

KEY PERFORMANCE AREAS

• Administrative Support for Labour Relations Activities
• Liaison with external attorneys
• Employee Representation (adhoc & applicable to skilled MACs)
• Administrative Support to Recruitment & Retention Activities
• Financial Administration & Budget Support
• Membership Services & Benefit Administration
• Social Responsibility & Community Outreach
• Member Communication & Engagement
• Mass Action & Strike Administration
• Event Coordination & Management
• Office Management & Administration

REQUIRED SKILLS AND ATTRIBUTES

Technical Skills

• Proficiency in Office Software: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software to prepare documents, manage spreadsheets, and track financial information
• Financial Administration: Experience with managing petty cash, processing claims, and handling basic financial records, including familiarity with financial systems and tools for budget tracking
• Event Coordination Software: Knowledge of tools and platforms used for event planning, scheduling, and tracking (e.g., event management systems or project management tools)
• Database Management: Ability to manage and update member databases, ensuring accurate and timely information processing
• Document and File Management: Experience with document management systems to organise, store, and retrieve both digital and paper files efficiently
• Email and Communication Tools: Proficiency in email management, including the use of platforms like Microsoft Outlook and the ability to communicate effectively with both internal and external stakeholders

Industry Specific Skills

• Labour Relations Knowledge
• Member Benefits Administration
• Organisational and Event Management
• Public Sector Knowledge
• Membership and Recruitment Management

Soft Skills

• Communication Skills
• Problem-Solving Skills
• Customer Service Orientation
• Organisational Skills
• Attention to Detail
• Team Collaboration
• Adaptability

Please note: Applications not submitted via Indeed and / or without comprehensive CVs and contact details will not be considered.

Closing date for applications: 16 June 2025

Should you not be contacted within 30 days, please accept that your application was not successful.

Job Type: Permanent

Education:

• Diploma (Required)

Experience:

• Financial administration: 3 years (Required)
• Administrative: 3 years (Required)
• Event coordination: 3 years (Required)
• Stock control: 3 years (Preferred)
• Reception management: 3 years (Preferred)

Location:

• Mafikeng, North West (Required)

Work Location: In person

Application Deadline: 2025/06/16