The moderation agent ensures any inaccurate information is rejected or repaired in line with Auto Traders’ strict quality standards. The moderation agent constantly seeks innovative ways to improve the customer experience on the AutoTrader website, whilst actively living the corporate value system.
Minimum Requirements
- Matric/ Grade 12
- At least 2 years’ experience: Admin and Customer Support
General Responsibilities
- Escalate and resolve queries within a defined service level agreement (SLA)
- Comprehensive knowledge across multiple internal and external facing systems and products:
- Review, escalate and correct the following site content areas
- Performance analysis of customer profiles and high-risk customers are identified.
- Service assistance to Onboarding when required (off site visits & stock loading)
- Scrutiny: Rejecting suspected fraudulent adverts and repairing of low-quality private listings
- Ensure all strategic ad hoc campaigns are understood and delivered on within agreed specs.
- Reporting on weekly and monthly tasks and the performance of these tasks
- Ensure all VINS are verified to correct data standards and escalated when unable to verify a VIN via the VIN verification process.
Skills
- Excellent bilingual verbal and written communication skills
- Excellent telephone Etiquette
- Outstanding problem solving skills
- Excellent administration skills
- Ability to use initiative
- Ability to trouble shoot online Systems
- Ability to trouble shoot all digital products
- Ability to learn
- Inter personal skills
- Ability to work in a team
- Decision making skills
- Ability to Multi-Task
- Excellent report writing skills
- MS Office Skills – Level One
- Time Management Skills
- Customer Service skills – Conflict Resolution
- Diary Management skills
- Telephone etiquette
- Customer Service
- Technical front line support
We are committed to creating a trusted, safe and transparent vehicle e-commerce marketplace that empowers, enables and improves the lifestyles of those we connect while taking the Road Less Traveled."We recruit people who share our values. We hire for culture and train for skill" CEO @GeorgeMienie
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