Business Segment: Personal & Private Banking
Location: ZA, WC, Cape Town, Doncaster Road
Job Type: Full-time
Job Ref ID: 80436835A-0002
Date Posted: 8/9/2025
Job Description
We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
Warmly greet and assist customers as they enter the branch, creating a positive first impression
Identify and assess customer needs through active listening and questioning
Record and monitor customer inquiries, ensuring accurate documentation
Efficiently allocate customers to appropriate departments or specialists for further assistance
Provide basic information and guidance on bank products and services
Handle and resolve simple customer queries independently
Maintain a high level of integrity and adhere to ethical standards in all interactions
Collaborate with other team members to ensure smooth customer flow within the branch
Stay updated on bank policies, procedures, and product offerings to provide accurate information
Contribute to maintaining a clean and welcoming branch environment
Qualifications
National Certificate (NQF5) or equivalent qualification
Experience
1-2 years of branch banking experience, focusing on customer service
Excellent communication and interpersonal skills
Proficiency in computer systems, including banking software
Strong problem-solving abilities and attention to detail
Customer-centric mindset with ability to work in a fast-paced environment
Basic knowledge of banking products and services (preferred)
Fluency in English and other local languages (advantageous)
Additional Information
Behavioural Competencies:
Following Procedures
Interacting with People
Managing Tasks
Meeting Timescales
Producing Output
Showing Composure
Team Working
Upholding Standards
Technical Competencies:
Banking Process & Procedures
Client Servicing
Customer Reception and Channelling
Product Knowledge (Consumer Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
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