Takealot.com, South Africa’s leading online retailer, is looking for a talented Operational Analyst to join our team.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Think you’ve been challenged before? Think again!
- Scale: 4 million happy shoppers shop online on takealot.com and 2.7 million on Mr D. Show them what you can do.
- Learn: We work with the best of the best, and then some. Work alongside industry leaders and up-skill in record time.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com, and Mr D. We like to promote from within: Here’s your chance.
Who’s who in the tech space
The position reports to the Engineering Manager (Fulfillment Operations)
Your mission, should you choose to accept it:
- Root cause analysis of operational issues.
- Able to independently troubleshoot issues within the team's system.
- Prepare weekly and monthly operations reports as a result of collecting, analyzing, and summarizing information.
- Identify cost-saving areas and system inefficiencies.
- Identify and action trends within the system.
- Work with all levels within the business unit to resolve issues.
- Prepare end-users to utilise the system by conducting training.
- Provides reference for end-users by contributing to documentation
- Maintains systems by researching and resolving problems and maintaining system integrity.
- Maintains professional and technical knowledge by staying abreast of the latest industry trends and reviewing professional publications.
- Participates in the communication plans and strategies that drive acceptance, speed of adoption, and a platform for expansion into new ideas.
- Participate in long-term and short-term data analysis, focusing on increasing productivity, lowering fixed and variable costs, and improving customer experience.
- Measure and report results regularly and provide recommendations for continuous improvement.
- Assists more senior operational analysts with investigations
- Mentor other operational analysts
- Participates in the hiring of other operational analysts
- Successfully contributed to the design, development, and deployment of operational aspects of various software projects
- Being able to read and debug code written in more than one programming language is advantageous
Skills Needed:
- Customer-centric
- Proactive
- Energetic
- Direct, solutions-oriented, and results-oriented
- Innovative problem solver
- Curious thinker who understands technical topics
- Good written and verbal communication skills
- Organisational and business savvy
Qualifications & Experience:
- A Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering, or any related field, and a minimum of 3 years of operational support experience in a software/technology environment is required.
- If you do not have a bachelor’s degree or an advanced diploma in Information Systems, Computer Science, Mathematics, Engineering, or any related field, an equivalent experience requirement must be met, which equates to a minimum of 5 years of operational support experience in a software technology environment.
- Good database knowledge, including the ability to write and optimise complex queries.
- SQL Scripting experience.
- In-depth understanding of best practices relating to system support and monitoring
- Understanding and experience in one of the following will be beneficial: Supply Chain & Logistics, Machine learning, Web development, IaaS, PaaS
- Prior experience within an e-commerce company will be beneficial
Let’s talk about life @ Takealot Group
- The power is in your hands: We offer a market-related, Total Remuneration Package that allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Remote working: Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
- Mentorship programme: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
- Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
- Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Staff discount. Millions of products across 28 departments. What more could you ask for?
- Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
- Right tools, right job: Mac or Windows, two monitors or one. Whatever your preference, you’ll work on the latest tech, of the latest tech.
- Help when you need it most: Confidential counselling, legal support, and financial guidance, for free, anytime, anywhere.
- Tech stack (for days): ReactJS, Python, Scala, Kotlin, Swift, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
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