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Operations Administrator

Hello Group Recruitment
R 65 320 - R 82 710 a year
City of Tshwane Metropolitan Municipality, Gauteng
3 weeks ago

Job Advert Summary

Hello Group is looking for a detail-oriented and proactive Operations Administrator to support our operations team in a fast-paced telecommunications environment. This role is vital to the efficient day-to-day running of operational processes and provides key administrative and sales support.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

  • Onsite Barista – Because life’s too short for bad coffee!
  • Exciting Team Events – Work hard, play harder!
  • Teambuilding Activities – Get to know your teammates beyond the screen!
  • A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
  • A Top-Notch Office Space – Where inspiration meets innovation.

Our entities:

  • Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
  • Hello Pay – Empowering individuals with financial solutions tailored to their needs.
  • Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.

Minimum Requirements

Minimum Requirements (Non-Negotiable):

  • Education:
    • Matric Certificate (Grade 12)
  • Experience:
    • 1–2 years working in an administrative environment
    • 3–6 months experience in a sales support or customer-facing role
    • Strong experience with the Microsoft Suite (Outlook, Word, Excel, PowerPoint)
    • Intermediate-level Excel skills (e.g., formulas, filtering, pivot tables)
  • Technical Exposure / Knowledge:
    • Familiarity with Windows OS
    • Basic understanding of telecommunications services or products

Preferred Experience:

  • Experience working in a cross-functional team
  • Prior experience compiling operational or sales reports
  • Exposure to data analysis and interpreting performance trends

Key Skills & Competencies:

  • Excellent attention to detail and high level of accuracy
  • Ability to work under pressure and meet deadlines
  • Strong communication skills, both written and verbal
  • Collaborative and willing to work closely within a team
  • Problem-solving mindset and willingness to learn
  • Excellent organisational and time management abilities

Duties and Responsibilities

Key Responsibilities:

  • Administrative Support:
    • Perform general admin duties such as filing, scheduling, correspondence, and data entry.
    • Maintain accurate records and documentation of operational activities.
    • Assist with onboarding and administrative tasks for new team members.
  • Sales Support:
    • Assist with tracking and reconciling sales performance data.
    • Provide back-end support for the sales team with documentation and system inputs.
    • Help manage communications between operations and sales teams.
  • Reporting & Data Analysis:
    • Compile regular and ad-hoc reports on operational metrics.
    • Interpret and analyse data to support operational decision-making.
    • Assist in identifying trends and recommending improvements based on data.
  • Systems & Tools:
    • Work daily with Microsoft Suite (Outlook, Word, Excel, PowerPoint) to manage tasks.
    • Ensure accurate data capturing and maintenance within operational systems.
  • Internal Coordination:
    • Collaborate with team members to ensure smooth information flow and process execution.
    • Coordinate with other departments when required to resolve operational issues.
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