JackRabbit Chocolate Studio is seeking a dynamic and highly organized Operations and administration coordinator to join our growing team. This role is essential in managing daily operations, coordinating projects, and providing key administrative support to ensure the smooth and efficient running of our chocolate studio. The ideal candidate will be a proactive problem-solver with excellent communication skills and the ability to thrive in a fast-paced, collaborative environment.
Previous experience in food production environments is highly desirable, as this role requires a strong understanding of production workflows, hygiene standards, and the ability to coordinate effectively with production teams.
Key Responsibilities
Day-to-Day Operations
Oversee the smooth functioning of daily operations
Manage team schedules and coordinate resources
Attend to the JackRabbit inbox and emails promptly
Order supplies from suppliers and manage stock levels
Coordinate courier bookings and oversee deliveries
Support production in collaboration with the Head Chocolatier
Project Coordination
Assist with planning, execution, and tracking of production projects
Ensure raw materials and packaging are available as needed
Administrative Support
Provide general administrative and clerical support
Manage correspondence and maintain supplies (office, cleaning, and studio ingredients)
Communication and Collaboration
Facilitate effective communication across teams and with stakeholders
Promote a collaborative and supportive team environment
Problem-Solving
Identify operational challenges and implement improvements
Compliance & Quality
Ensure compliance with health and safety protocols and internal procedures
Oversee cleanliness and food safety standards in production areas
Minimum Requirements
Own, reliable transport (non-negotiable)
Valid, unendorsed Code 8 driver’s license
Minimum Matric qualification (previous experience in food production environments preferred)
Culinary, confectionery, restaurant, or hospitality experience advantageous
Fluent in English (written and spoken) and at least one additional ethnic language
Proficiency in Google Suite and Microsoft Office (experience with Xero Accounting software is a plus)
Strong attention to detail and time management skills
Ability to work in a fast-paced, multitasking environment
Knowledge of food safety standards and hygiene procedures
People-centric, team-oriented mindset
Desirable Attributes
High emotional intelligence and strong organizational skills
Excellent written and verbal communication abilities
Analytical and solution-focused mindset
Adaptability to shifting priorities and deadlines
Ability to work under pressure with a strong sense of accountability
Openness to feedback and commitment to continuous improvement
Willingness to work overtime during peak periods when necessary
Important Note
This role may occasionally require additional duties beyond the listed responsibilities. Flexibility, a strong work ethic, and a can-do attitude are essential to success in this role.
