OPERATIONS SUPERVISOR: DIGITAL DOME.2.03

Minimum Requirements:

• Bachelor's degree and honours (NQF 7-8) in hospitality/business management or equivalent degree.
• At least 5 years’ experience in hospitality/ business management and administration (experience at the University or tertiary educational sector will be an advantage).
• Minimum two years’ experience in project planning and reporting.
• Previous experience in science outreach activities and communications, or educational/museum/science center experience will be an advantage.

Skills requirements:

• High level of administrative proficiency with respect to personnel and infrastructure management.
• High level of competency in project and hospitality management, especially in terms of activity management.
• Customer relations and stakeholder management.
• High level computer literacy with respect to MS Office 365 (Microsoft Word, Excel, Publisher, PowerPoint, Access and business systems).
• Proficiency in English and preferably other local languages.
• Excellent written and verbal communication skills and proficiency in communication, including digital communication, technology such as websites, newsletters, policy briefs, and infographics.
• Considerable communication and interpersonal skills.
• Leadership skills and abilities.
• Ability to work independently and as part of a team.

Job description: The primary duties and responsibilities include:

• Plan strategic business initiatives in collaboration with the Head of the Digital Dome including:
• • Embedding an entrepreneurial business model.
  • Initiating new business initiatives to drive sustainability.
  • Consolidated Marketing Approach to drive repeat visits, build stakeholder relationships and increase on site events.
• Deputise for the Head for operational purposes in their absence.
• Compile and execute the operational business plan and reporting to the Head and stakeholders.
• Manage operational processes central to an excellent customer experience including:
• • Public visitor scheduling and bookings.
  • School group scheduling and related functions.
  • Private bookings and functions (including costings).
  • Public shows and corporate events out of regular working hours.
  • Science outreach projects.
• Manage operational personnel, staff scheduling and staff development at the Digital Dome in collaboration with Wits Faculty of Science Human Resources Division.
• Manage maintenance staff to ensure the upkeep of the property and the infrastructure.
• Act as direct liaison with Wits Central with respect to ICT, Security and Services, Infrastructure and Development, Communications and Marketing where relevant.
• Provide customer support on site where challenges are encountered.
• Supervise maintenance, security, facilities management, website, resources.
• Assist Head to align research bodies.

Remuneration: A competitive package is o¿ered that is commensurate with the level of appointment.

Shortlisted candidates will be subjected to a competency assessment.

To apply: Only applicants who meet the minimum requirements should apply by submitting their cover letter, detailed CV, certified copies of all educational qualifications and identity document with names and e-mail addresses of 3 referees. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

External applicants are invited to apply by registering their profile on the Wits i-Recruitment platform located at https://irec.wits.ac.za and submitting applications. Internal applicants are invited to apply directly on Oracle by following the path: iWits /Self Service Applications /” Apply for a job”.

Enquiries: For further information, contact the Head of the WITS Anglo American Digital Dome [email protected].

Closing date: 17 June 2025

Correspondence will be entered into with short-listed candidates only. Short-listed applicants must be available for a personal or telephonic interview.

The University reserves the right not to make an appointment and continue searching after the closing date and only short-listed candidates will be contacted.

The University is committed to employment equity. Preference will be given to appointable applicants from underrepresented designated groups in terms of the relevant employment equity plan and policies of the university”

Applicants hereby provide consent to process personal information in terms of POPIA.

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