Company Description
We are a leading I-gaming and Sportsbook operator based in Cape Town, dedicated to providing a top-tier, world-class betting experience. Our commitment to innovation, customer service, and quality has made us a go-to destination for gaming enthusiasts. As part of our growth, we’re seeking a passionate Payments Agent to join our dynamic, fast-paced team. If you thrive in an environment where creativity meets strategy and want to play a key role in our success story, this opportunity could be a perfect fit.
Job Description
Responsibilities:
- Processing Payments: Processing client payments following internal procedures, ensuring both accuracy and timeliness.
- Reviewing and Verifying Documents: Ensuring the accuracy and authenticity of documents such as identity documents, bank account verification and other relevant paperwork
- Reconciliation: Reconcile accounts and ensure all transactions are accurately recorded.
- Customer Support: Assisting players with payment-related queries and resolving any issues that arise during transactions
- Risk Management: Identifying and mitigating potential fraudulent activities, ensuring the security of financial transactions
- Record Keeping: Maintaining detailed records of all transactions and ensuring data integrity
- Collaboration: Working closely with other departments, such as customer service and Riks and Trading, to ensure seamless operations
- Compliance: Ensure compliance with applicable laws and regulations.
- Monitoring: Monitor transactions for fraud and security purposes.
- Reporting: Generate and analyse payment processing reports to identify trends and areas for improvement.
- Ad Hoc: As may be required by the business
Qualifications
Skills and Qualifications:
- Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) - Strongly Required
- Highly detail-oriented to ensure accuracy in processing payments.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficient in using payment processing systems and software.
- Ability to troubleshoot and resolve payment issues efficiently.
- Previous experience in financial transactions, banking, or a related field is preferred.
- Excellent analytical, problem-solving skills
- Demonstrated ability to meet goals and deadlines
Additional Information
Why Join Us?
- Competitive Packages: We offer a comprehensive benefits package, competitive salary, and opportunities for career advancement within a fast-growing industry.
- Collaborative Work Environment: You’ll join a diverse team of professionals who are passionate about innovation and customer engagement.
- Career Growth: Develop your skills in I-gaming marketing, gain technical expertise, and be part of an exciting, rapidly evolving industry.
- Challenging and Rewarding Work: Every day brings new challenges and opportunities to make a meaningful impact in a forward-thinking company.
Please note that this position requires shift work, including weekends and public holidays.
If you’re ready to build something great and make a difference in a company that values innovation, apply today and join us in redefining the gaming experience!
