Payroll Administration:
- Process monthly client payrolls on PaySpace, including full monthly, fortnightly, and weekly cycles.
- Capture and audit all payroll input such as new hires, terminations, variable earnings/deductions, and changes.
- Maintain and update employee payroll records.
- Manage and time recording on Jarrison Systems.
- Ensure the accuracy and timely submission of payroll outputs, including payslips, reports, statutory declarations, and third-party payments.
- Handle client queries effectively, provide support on payroll compliance, and maintain high levels of client satisfaction and retention.
- Support internal process improvements and ensure best practices are followed for BPO payroll delivery.
- Handle administration and payroll queries for the two branches in KwaZulu-Natal.
- Responsible for client satisfaction and client retention.
- Responsible for ensuring all outstanding debtors in respect of payroll portfolio are collected.
HR Administration:
- Support recruitment processes including job postings, interviews, and onboarding.
- Maintain employee records and ensure data accuracy on HR systems.
- Track employee leave, time and attendance, and assist with clocking system issues.
- Assist in performance management and training coordination.
- Prepare HR reports and documentation for audits or compliance checks.
Industrial Relations & Compliance:
- Provide administrative support in disciplinary processes and hearings.
- Ensure compliance with labour laws, bargaining council requirements, and health & safety policies.
- Maintain confidentiality of all HR and payroll information.
QUALIFICATIONS & EXPERIENCE:
- Matric + PaySpace Certification (Essential).
- Diploma/Degree in Payroll Administration, Business Administration, Human Resources, or a related field.
- 3 + years of payroll experience/administration.
- Minimum 3 years of full-function payroll experience in a BPO or shared services environment (will be to your advantage).
- Proven experience as a Payroll or HR Administrator (manufacturing experience advantageous).
- Demonstrated experience using PaySpace to manage multiple client payrolls.
- 3 + years of general payroll experience.
- Must have a valid driver's license
- Must have reliable transportation
CORE COMPETENCIES & ATTRIBUTES
- Behavioural Competencies
- Strong clients focus with a consulting mindset
- Effective communication and problem-solving skills
- Attention to detail and accountability
- Ability to work under pressure and manage competing deadlines
- Collaborative and team-oriented
Technical competencies
- Sound understanding of SARS legislation and statutory compliance (PAYE, UIF, SDL, COIDA)
- Must be able to resolve PAYE queries on payslip
- Good knowledge and understanding of the Basic Conditions of Employment Act
- Ability to prove calculations on the payslip
- Advanced knowledge of PaySpace payroll software (multi-company functionality, batch uploads, reporting)
- Microsoft word, Excel experience
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