Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we’re looking for
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Privacy Specialist you’ll be supporting the delivery of the privacy programme across Super Group’s global business by supporting the Privacy Operations Team Lead and the Group Privacy Operations & Projects Manager in managing data subject rights requests in line with applicable data protection legislation. This will help us excel to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Being a specialist in triaging customer data protection data subject rights requests and data protection complaints
- Providing first line response and support for customer data protection queries and complaints
- Co-ordination of supporting teams in the provision of requested personal data, in support of data subject requests.
- Co-ordination of supporting teams in the management of escalations, process improvements and the optimisation of the service.
- Day to day management and output of the data subject access request process, requests for erasure and all other data subject rights requests, within the regulatory timeframe(s).
- Maintaining the appropriate logs and software supporting requests for all data subject requests including the right of deletion and the right of access.
- Appropriately escalating any issues or queries via the appropriate channels to Senior Management.
- Undertaking general administrative tasks including dealing with customers’ requests for deletion.
- Supporting the Privacy Operations Team Lead to document processes, procedures, templates, reporting, and training material regarding data subject rights requests
- Supporting the Privacy Specialist Team Lead and the Group Privacy Operations Manager with any projects or initiatives.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple initiatives simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Demonstrates consistent behaviour aligned to performance and Organizational Culture
- Willingness and able to work in a 24/7 environment should the need arise
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Relevant data protection certification or experience
- Knowledge of, or interest in, data protection legislation and regulation
- Experience working in a compliance or privacy department
- Knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Knowledge of wider regulatory requirements such as gambling regulation and anti-money laundering regulations
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
What you’ll get back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Competitive Renumeration
- Subsidised Medical Aid or GAP Cover
- Insurance Benefits (including Group Life &Income Continuation Benefit)
- Funeral Fund & Funeral Fund Top Up
- Subsidised Retirement Annuities
- Employee Incentive Plans
Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
