Professional, BI Specialist (TCF) - Insights Analyst

Job Title:

Professional, BI Specialist (TCF) - Insights Analyst

Job Description

To support the development and implementation of service insight on strategic client accounts with strong emphasis on practical and quantifiable solutions developed from intelligent analytical insight. To differentiate in the outsource contact centre market through applied analytical insight. To drive, create and support the implementation of practical, measurable and successful operational solutions based on structured analytical methodology and the insight generated therein.

ACCOUNTABILTIES & DELIVERABLES

Accountabilities & Deliverables

Data Analysis & Insights Generation

• Analyze large datasets to identify trends, patterns, and key business insights.
• Develop actionable insights that drive business decisions and improve operational performance.
• Use statistical techniques, predictive modeling, and data mining to enhance reporting accuracy.

Reporting & Visualization

• Design and maintain dashboards, reports, and scorecards using tools like SQL, Power BI, Tableau, or Excel.
• Ensure data integrity and accuracy in reporting, aligning with business needs.
• Present insights in a clear and compelling manner to both technical and non-technical stakeholders.

Business Problem Solving

• Identify root causes of business challenges using data-driven approaches.
• Recommend data-backed solutions to optimize business processes, efficiency, and customer experience.
• Work cross-functionally with teams to implement insights-driven strategies.

Performance Tracking & Continuous Improvement

• Monitor key performance indicators (KPIs) and provide insights for performance enhancement.
• Support the development of forecasting models to aid decision-making.
• Continuously refine data methodologies to improve the accuracy of insights and reporting.

Stakeholder Engagement & Collaboration

• Engage with key stakeholders to understand data requirements and business objectives.
• Communicate insights effectively to senior management and operational teams.
• Act as a strategic partner by providing data-driven recommendations for business growth.

PERSON SPECIFICIATION

• 2+ years of experience in data analysis, insights, or a similar analytical role.
• Proficient in data visualization tools like Power BI, Tableau, or Looker.
• Knowledge of SQL for querying databases.
• Proven understanding of fundamental statistical analytical techniques (Process Analytical skills such as Six Sigma or Prince 2 would be advantageous)
• Experience with statistical programming languages such as Python or R is a plus.
• Excellent communication and storytelling skills to convey data insights to technical and non-technical audiences.
• Strong problem-solving skills and attention to detail.
• Ability to develop practical solutions based on outputs of data
• Familiarity with predictive analytics and machine learning techniques is a bonus.
• Microsoft application proficiency; in Excel and PowerPoint
• Understanding of our client’s systems, processes and best practice
• Work from office requirement

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

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